MGR (SERVICE - MC) - Cochin RO

6 hours ago

India Bajaj Auto Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description



BU – MC Department ( Service – MC )



EX - Service



Job Location



Regional Office



BU / Dept



MC BU



Level / Grade



EX



Job Role/ Function



Service



Designation



Area Service Manager



1



Educational Qualification



Necessary:



B. E.



Premium college with a very good academic record



Optional:



MBA



2



Age



Minimum: 



Maximum: 



33 YRS



3



Experience



Minimum:



3



Maximum:



8



Industry Specifications:



OEM Automotive



Preferred Exposure:



ASM - Service



4



Reporting



Report to (Designation)



No. of Reportees



Direct Reporting



RM - Service



Individual Contributor



Indirect Reporting (if any)



NA



NA



5



Job Responsibilities

  • Handling territory as ASM.
  • Step up the customer experience.
  • Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
  • Product performance feedback and competition benchmarking.
  • TPM Implementation at Dealerships and drive the Service agenda
  • Tracking competitor activities and keeping abreast with the latest trends and requirements.
  • Readiness for new products.
  • Product failure report and  analysis to HO team.
  • Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
  • Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
  • Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
  • Control on Warranty Claims
  • Promoting Sales by providing service support.
  • Promoting Genuine Spares Sales.


6



Competency Requirements



Technical/ Functional:



Dealership Management, Product Knowledge, Market Knowledge ,  Network development, Basics of Finance



Behavioral:



Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus



7



Interface



Internal



External



Direct Interface



Sales, Marketing, Spares, Network



Dealers



Development, Central Quality Assurance



Indirect  Interface



--



--



8



Any other specific requirements



 Candidate should know local language spoken in the region

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