Front Office Associate
5 days ago
Company Description
Sumi Yashshree Hotels & Resorts is a leading hospitality chain with properties across India and Nepal. Renowned for its modern amenities and outstanding service, the brand caters to both leisure and business travelers. Guests enjoy fine dining, wellness centers, and versatile event spaces, all delivered with personalized attention. Sumi Yashshree Hotels & Resorts aims to offer luxurious comfort and cultivate enduring guest relationships.
Role Description
This is a full-time on-site role for a Front Office Associate at our Siliguri location. As a Front Office Associate, you will handle guest check-ins and check-outs, manage reservations, and address guest inquiries promptly and professionally. Additional responsibilities include coordinating with various departments, maintaining the reception area, and ensuring high-quality customer service experiences.
Qualifications
- Customer Service and Communication Skills: Strong interpersonal, verbal, and written communication skills to deliver excellent guest service.
- Problem-Solving and Coordination Skills: Ability to resolve guest concerns quickly and coordinate between departments to enhance operations.
- Technical Skills: Proficiency in using hotel management systems or property management software.
- Organizational and Time Management Skills: Capability to manage reservations, schedules, and multitasking effectively.
- Relevant Experience: Experience in front office, guest relations, or hospitality roles is preferred.
- Educational Qualifications: A diploma or degree in hospitality management, tourism, or a related field is an advantage.
- A positive attitude, attention to detail, and a commitment to providing outstanding guest experiences are essential.
Interested candidates can apply via mail
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