Front Desk Associate

6 days ago


Siliguri, West Bengal, India Sumi Yashshree hotels & Resorts Full time ₹ 96,000 - ₹ 1,32,000 per year

Provide exceptional and efficient guest service at the hotel's front desk. Manage all aspects of the guest experience from check-in to check-out.

​Key Responsibilities:

​Warmly welcome and register guests, issuing room keys.

​Process payments and handle cash/credit transactions accurately.

​Answer phones, direct calls, and respond to guest inquiries promptly and professionally.

​Maintain an organized and tidy front desk area.

​Resolve minor guest issues and escalate complex problems to management.

​Manage reservations, cancellations, and room assignments using the property management system (PMS).

​Requirements:

​Excellent communication and interpersonal skills.

​Strong organizational and multitasking abilities

Guest service experience preferred.

​Ability to work flexible shifts (including evenings, weekends, and holidays).

Job Types: Full-time, Permanent

Pay: ₹8, ₹11,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person



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