Front Desk Associate

18 hours ago


Siliguri, West Bengal, India Sumi Yashshree hotels & Resorts Full time ₹ 80,000 - ₹ 1,20,000 per year

Job Summary

The Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in/check-out experience. This role requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment while upholding the hotel's standards of hospitality.

Key Responsibilities

* Guest Services: Warmly greet and welcome all guests upon arrival and departure. Handle all guest inquiries, requests, and complaints promptly, professionally, and courteously, ensuring guest satisfaction.

* Reservations & Registration: Accurately process guest check-ins and check-outs, assign rooms, issue room keys, and maintain accurate guest folios. Process and confirm reservations made by phone, email, or third-party booking sites.

* Financial Transactions: Handle cash, credit card, and direct billing transactions accurately. Post charges to guest accounts and reconcile daily transactions.

* Communication: Answer multi-line phones and direct calls appropriately. Communicate relevant information effectively to other hotel departments (Housekeeping, Maintenance, Food & Beverage) to ensure smooth operations.

* Knowledge & Promotion: Maintain a comprehensive knowledge of hotel facilities, services, and local area attractions. Promote hotel amenities and special offers to guests.

* Safety & Security: Follow all hotel safety and security procedures. Be prepared to assist guests during emergency situations.

* Maintain Lobby: Ensure the front desk and lobby area are clean, organized, and presentable at all times.

Qualifications

* Experience: 2-3 year previous experience in a hotel receptionist role is highly preferred; prior hotel front desk experience is a strong asset.

* Education: High School Diploma or equivalent required. Degree or certification in Hospitality Management is a plus.

* Skills:

* Excellent verbal and written communication skills.

* Proficiency with computer systems, including property management systems (PMS), such as Opera, Fidelio, or others.

* Strong organizational and time management abilities.

* Ability to stand for extended periods and lift up to [Specify Weight, e.g., 25] pounds.

* Professional appearance and friendly, service-oriented demeanor.

* Availability: Must be flexible to work various shifts, including mornings, evenings, weekends, and holidays, as needed.

Job Types: Full-time, Permanent

Pay: ₹8, ₹10,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid time off
  • Provident Fund

Work Location: In person


  • Front Desk Executive

    2 weeks ago


    Siliguri, West Bengal, India Proviso Full time ₹ 1,30,000 - ₹ 1,60,000 per year

    Job Title: Front Office ExecutiveLocation: Fulbari, SiliguriIndustry: Motel / Restaurant cum HotelExperience Required: Minimum 1 year in a similar roleCTC: Up to ₹16,000 per monthJob Summary:We are seeking a dynamic and customer-oriented Front Office Executive to join our team. The ideal candidate must have prior experience in front office operations and...

  • Front Office Manager

    21 hours ago


    Siliguri, West Bengal, India Flurys Full time ₹ 3,60,000 - ₹ 4,80,000 per year

    Job Description:Front Office ManagerLocation: Flurys Stop By Zone Motel – Fulbari/LataguriDepartment: Front Office & OperationsPosition OverviewThe Front Office Manager is responsible for overseeing the daily operations of the motel's front desk and reservations. This role ensures seamless guest service, efficient reservations management, smooth...


  • Siliguri, West Bengal, India DIGIIND Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Key ResponsibilitiesCustomer Service & First Impressions:Greet visitors and clients in a friendly and professional manner.Create a welcoming and organized environment at the front desk.Communication:Answer and direct incoming phone calls to the appropriate staff or department.Handle basic inquiries and relay messages accurately.Respond to complaints and...


  • Siliguri, West Bengal, India Trip Factory Full time ₹ 80,000 - ₹ 2,50,000 per year

    Responsibilities:* Greet visitors & manage front desk operations* Maintain database accuracy* Schedule appointments and interview* Handle incoming and outgoing calls & respond promptly* Manage phone system & record keeping

  • Receptionist

    6 days ago


    Siliguri, West Bengal, India TOPSEL TOYOTA Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Seeking for a friendly and organized professional to be the first point of contact for our company. The ideal candidate will manage front-desk activities, provide administrative support and ensure a welcoming environment for visitors, and staff. Perks and benefitsAnnual Bonus, Leave Encashment, Paid leave


  • Siliguri, West Bengal, India Courtyard Full time

    Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation including managing general property performance managing and sustaining sales and marketing strategy managing profitability managing revenue generation and delivering a return on investment to both Marriott International and ownership...


  • Siliguri, West Bengal, India Sarovar Hotels Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEstablished in 1994, Sarovar Hotels and Resorts is one of India's leading hotel chains, offering mid-market to upscale accommodations across various business and leisure destinations. With a portfolio of 140 hotels in 85 locations across India, Nepal, and Africa, Sarovar Hotels caters to various segments through brands like Sarovar...


  • Siliguri, West Bengal, India Courtyard Full time

    Respond promptly to requests from guests and other departments Fill cart with supplies and transport cart to assigned area Enter guest rooms following procedures for gaining access and ensuring vacancy before entering Replace guest amenities and supplies in rooms Replace dirty linens and terry with clean items Make beds and fold terry Clean bathrooms ...

  • Assistant Manager

    2 days ago


    Siliguri, West Bengal, India Courtyard Siliguri Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    JOB SUMMARY Assists the property's Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand's service strategy and applicable brand initiatives in all...


  • Siliguri, West Bengal, India Voyage Hotels & Resorts Full time ₹ 1,56,000 - ₹ 2,04,000 per year

    Job Summary: We are looking for a detail-oriented and customer-focused Reservation Executive to handle reservation inquiries and bookings for our establishment. The Reservation Executive will be responsible for assisting customers with their booking needs, providing information about availability, rates, and amenities, and ensuring a smooth reservation...