Front Desk Associate
2 days ago
Job Summary
The Hotel Front Office Associate is the first point of contact for our guests and is responsible for providing exceptional customer service and creating a welcoming and efficient check-in/check-out experience. This role requires a professional demeanor, strong communication skills, and the ability to multitask in a fast-paced environment while upholding the hotel's standards of hospitality.
Key Responsibilities
* Guest Services: Warmly greet and welcome all guests upon arrival and departure. Handle all guest inquiries, requests, and complaints promptly, professionally, and courteously, ensuring guest satisfaction.
* Reservations & Registration: Accurately process guest check-ins and check-outs, assign rooms, issue room keys, and maintain accurate guest folios. Process and confirm reservations made by phone, email, or third-party booking sites.
* Financial Transactions: Handle cash, credit card, and direct billing transactions accurately. Post charges to guest accounts and reconcile daily transactions.
* Communication: Answer multi-line phones and direct calls appropriately. Communicate relevant information effectively to other hotel departments (Housekeeping, Maintenance, Food & Beverage) to ensure smooth operations.
* Knowledge & Promotion: Maintain a comprehensive knowledge of hotel facilities, services, and local area attractions. Promote hotel amenities and special offers to guests.
* Safety & Security: Follow all hotel safety and security procedures. Be prepared to assist guests during emergency situations.
* Maintain Lobby: Ensure the front desk and lobby area are clean, organized, and presentable at all times.
Qualifications
* Experience: 2-3 year previous experience in a hotel receptionist role is highly preferred; prior hotel front desk experience is a strong asset.
* Education: High School Diploma or equivalent required. Degree or certification in Hospitality Management is a plus.
* Skills:
* Excellent verbal and written communication skills.
* Proficiency with computer systems, including property management systems (PMS), such as Opera, Fidelio, or others.
* Strong organizational and time management abilities.
* Ability to stand for extended periods and lift up to [Specify Weight, e.g., 25] pounds.
* Professional appearance and friendly, service-oriented demeanor.
* Availability: Must be flexible to work various shifts, including mornings, evenings, weekends, and holidays, as needed.
Job Types: Full-time, Permanent
Pay: ₹8, ₹10,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
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