Customer Associate Freshers as well
1 week ago
Roles and Responsibilities
- * Handle customer inquiries, resolve issues, and provide excellent customer service via phone, email, or chat.
- * Process customer requests for flight bookings, cancellations, and modifications with accuracy and efficiency.
- * Collaborate with internal teams to ensure seamless resolution of complex customer issues.
- * Maintain a high level of product knowledge to effectively address customer queries.
Desired Candidate Profile
- * 0-4 years of experience in a similar role (customer service or BPO).
- * Excellent communication skills in English (fluent) with the ability to handle multiple conversations simultaneously.
- * Proficiency in handling international calls and blended processes (airline process).
- * Ability to work rotational shifts including 24x7 operations.
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