HR Operations Lead

About

Wednesday Solutions is a product engineering company headquartered in Pune. We work with digital-first businesses to solve complex product engineering challenges using our proprietary AI-driven product engineering model. Our services — Launch, Amplify, Catalyse, and Control — help shape robust, intelligent, and scalable products across web, mobile, TV, and IoT platforms.

We believe exceptional products are built by exceptional teams — teams that are aligned, motivated, and driven by purpose.

The Role

We're looking for an HR Operations Lead
to own the day-to-day execution of employee engagement, grievance resolution, and vendor management.

This is a hands-on, operational role. You'll work closely with leadership and the existing HR team to ensure our people feel heard, supported, and engaged — while keeping our vendor relationships and HR operations running smoothly.

You should be someone who thrives in execution mode: responsive, empathetic, detail-oriented, and comfortable juggling multiple priorities without losing quality. You care about people, follow through on commitments, and know how to get things done efficiently.

Responsibilities

Engagement

• Design and execute engagement initiatives that reinforce our company values and business priorities — not just activities, but meaningful experiences that connect people to purpose.
• Ensure every engagement activity has a clear link to our culture and the behaviors we want to promote.
• Monitor team morale through pulse surveys, 1-on-1s, and informal check-ins; surface insights to leadership.
• Drive internal communication around culture, recognition, and company updates.
• Build rituals and touchpoints that strengthen belonging and alignment across the team.

Grievance Management

• Serve as the primary point of contact for employee concerns, complaints, and conflict resolution.
• Handle sensitive conversations with discretion, empathy, and fairness.
• Document issues systematically and escalate appropriately while maintaining confidentiality.
• Work with leadership to resolve grievances quickly and restore trust where needed.

Vendor Management

• Own relationships with all people-related vendors — manage contracts, renewals, and performance.
• Ensure timely deliverables, accurate invoicing, and SLA adherence.
• Evaluate vendor performance and recommend improvements or alternatives.
• Negotiate terms, onboard new vendors, and maintain documentation across all partnerships.

General Operations

• Support onboarding and offboarding logistics, ensuring smooth employee experiences.
• Maintain accurate documentation across HRIS, employee files, and compliance records.
• Assist with leave management, attendance tracking, and policy clarifications.
• Collaborate with the HR team on recruitment coordination, performance cycles, and ad-hoc projects.

Must Haves

• 5–8 years of HR or People Ops experience
  , preferably in IT services or product companies.
• Strong hands-on experience in
  employee engagement, grievance handling, and vendor management
  .
• A business-first mindset when it comes to engagement — you understand how to connect activities to values and outcomes, not just plan events.
• Excellent interpersonal and communication skills — you're approachable, clear, and empathetic.
• High attention to detail and follow-through — you don't drop balls.
• Comfortable working independently and managing multiple priorities without constant oversight.
• Discretion and maturity in handling sensitive or confidential matters.
• Proficiency with HRIS tools, Google Workspace / MS Office, and basic project management.
• Experience in service-driven, delivery-focused environments.
• Familiarity with compliance and labor laws.
• Prior exposure to culture-building initiatives or change management.