GBS OPS Customer Care Representative-9

2 weeks ago

Pune, Maharashtra, India UPS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

*Job Description:
Job Title:
US Voice Support Representative
Location:*
Pune, India

Job Type:
Full-time

Department:
Customer Service – UPS Logistics

Shift Timing:
6:00 PM to 3:00 AM or night shift as per process requirements
*Job Description:*
UPS Logistics is seeking a dedicated and customer-oriented US Voice Support Representative to join our Pune office. In this role, you will be responsible for delivering top-notch customer service through live calls, assisting US-based customers with their logistics and shipping needs. The ideal candidate should have prior experience in US customer service and be fluent in English.

*Key Responsibilities:*

  • Provide efficient and professional voice support to US customers, addressing inquiries and resolving issues related to logistics and shipping.
  • Understand customer needs and offer solutions that align with UPS Logistics' services and policies.
  • Manage calls while maintaining a high standard of service.
  • Accurately document customer interactions and issue resolutions in the CRM system.
  • Stay informed about UPS Logistics' products, services, and operational guidelines.
  • Collaborate with internal teams to ensure prompt and effective issue resolution.
  • Identify and suggest areas for process improvement to enhance customer satisfaction.

*Qualifications:*

  • Experience: Minimum of 1 year in US customer service, preferably in a voice support role.
  • Language Skills: Fluency in English with excellent written and verbal communication.
  • Strong problem-solving capabilities and attention to detail.
  • Ability to manage tasks independently and within a team environment.
  • Proficiency in using voice support platforms, CRM tools, and other customer service software.
  • Willingness to work in shifts, including evenings, graveyard shifts, and weekends as per US time zones.

*Preferred Qualifications:*

  • Graduation and above.
  • Experience in a call center.
  • Familiarity with international BPOs.
  • Ability to handle high volumes of call traffic effectively.

*Employee Type:*
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

  • GBS Customer Service Representative

    1 week ago

    Pune, Maharashtra, India UPS Supply Chain Solutions (UPS SCS) Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • Customer Care Executive

    4 days ago

    Pune, Maharashtra, India Infinitrix Consulting Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Role / Designation Customer Support process. Customer care representative - >6 month  Sr. Customer care representative - >18 months  Communication Excellent Communication skills who can speak with US natives Experience (Yrs) minimum 6 months of International Bpo voice exp Should have computer and Internet knowledge / knowledge of Billing queries...

  • Customer Care Representative

    7 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job description -Transcom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...

  • GBE IE Supervisor

    2 weeks ago

    Pune, Maharashtra, India UPS Supply Chain Solutions (UPS SCS) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • Customer Service Representative

    2 days ago

    Pune, Maharashtra, India Shott Amusement Limited Full time ₹ 1,46,000 - ₹ 1,80,000 per year

    Job Description – Customer Service Representative (CSR)Location: Shott Amusement Limited - 1st Floor, KOPA Mall, Mundhwa Rd, Koregaon Park Annexe, Pune, Maharashtra 411001Salary:₹14,600 (for Freshers)₹15,000 (in-hand) for Experienced CandidatesEligibility:Minimum 10th / 12th Pass or GraduateKey Responsibilities:Assist customers and ensure excellent...

  • Customer Care Executive

    4 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Job descriptionCustomer Service Executive to join our growing team. If you have a passion for helping people, solving problems, and creating memorable customer experiences, this role is perfect for youAs a Customer Service Executive, you will be the voice of our brand ensuring every interaction reflects our commitment to excellence and customer...

  • Customer Care Executive

    11 hours ago

    Pune, Maharashtra, India Growinity solutions Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    Knowledge and Skills Required:Communication Skills:Excellent communication skills (written and verbal) Ability to communicate correctly and clearly with all customersGood comprehension skills – ability to clearly understand and state the issues customers presentAbility to concentrate – follow customer's issues without distraction to resolutionGood...

  • Customer Care Executive

    5 days ago

    Pune, Maharashtra, India Employee Hub Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    We are hiring – Customer Care Executive (Female)Location: PuneSkills: Spoken English, MS Excel (Real Estate experience is an added advantage)Experience: Minimum 1 YearWe are looking for a Customer Care Executive with strong communication and coordination skills to support our client relations and office operations.Interested candidates can share their CVs...

  • Customer Service Representative

    2 weeks ago

    Pune, Maharashtra, India Vishura Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAt Vishura Services, we empower businesses to scale smarter through intelligent, customized outsourcing solutions. Our mission is to drive efficiency, agility, and measurable impact by managing back-office operations, delivering seamless customer support, and running growth-driven digital campaigns. We offer a range of services such as...

  • Customer Service Representative

    5 days ago

    Pune, Maharashtra, India Team Vertex Cosmos Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job description -Transcom Hiring for day shift premium processRole & responsibilities -Handle customer inquiries & queries via phone calls, to resolve their concerns in a timely and professional manner.Provide accurate information on products/services offered by the company to meet customers' needs.Identify opportunities to upsell/cross-sell relevant...