Associate Director

2 weeks ago

Pune, Maharashtra, India Searce Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role : to deliver faster, smarter, better business outcomes for our clients & partners. What are we looking for ? This entrepreneurial technology managerial position challenges the client status quo by helping them re-imagine the art of what is possible using a consulting mindset and business strategy skills. This position oversees the delivery of managed services and carries solutioning for the clients in the best way possible. Roles and responsibilities :

  • Spearhead the strategic direction and operational excellence of Cloud Managed Services, acting as a catalyst for continuous improvement and driving exceptional delivery quality.
  • Overseeing Cloud Managed services and other support offerings to ensure world-class customer service for the managed service provider business.
  • Leverage deep technical expertise and hands-on experience to drive business growth, transitioning from a technology practitioner to a visionary business leader.
  • Provide visionary leadership and strategic guidance to IT professionals, fostering a culture of innovation and excellence.
  • Define and execute strategic and tactical priorities that are tightly aligned with business objectives, driving impactful outcomes and contributing to the company's growth trajectory.
  • Design, build, maintain and scale monitoring services across multiple environments over cloud/on-prem deployments.
  • Attract, develop, and mentor a team of highly skilled and customer-centric engineers, fostering a culture of innovation and excellence.
  • Continuously assess and enhance the team's technical capabilities, ensuring they possess the expertise needed to excel in the dynamic cloud landscape and meet Searce's high standards.
  • Establish a robust performance management system that fosters growth, provides constructive feedback, and empowers team members to achieve their full potential.

Qualification :

  • 15 to 20 years of overall progressive experience with technical and management background.
  • Preferred to have 4 years' experience in building and managing high-performance 24/7 CRE teams.
  • Excellent understanding of Monitoring and Observability Tools : Grafana , Prometheus , Kibana , AWS, Azure, GCP native monitoring tools .
  • Excellent understanding of at least one Cloud AWS/GCP.
  • Prior experience in recruitment, training & grooming of geeks.
  • 5 to 10 years of operations management experience leading high-performance teams.

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