Sr. Customer Service Executive

2 weeks ago

Navi Mumbai, Maharashtra, India Unilever Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery

The Customer Service Executive would be responsible for below activities

  • Master Data management for entire portfolio listed with the customer and all DC/ Store

combinations

  • Maintaining the Mapping in system as per the customer master
  • Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
  • Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

  • Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -

resolving issues on extra Appointment and PO Extensions

  • Drive on shelf availability and support all marketing plans & new launches to deliver business

growth through flawless supply chain execution

  • Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain

Team

  • Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

  • Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to

minimize Excess Ordering

  • Meeting customers for replenishment review , master synchronization & sales forecast and

feeding back the inputs in the system

  • Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast

accuracy , EDI etc)

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