Team Lead operations

2 days ago

Gurgaon, Haryana, India Minutes to Seconds Full time ₹ 80,000 - ₹ 1,50,000 per year

MinutestoSeconds is a dynamic organization specializing in outsourcing services, digital marketing, IT recruitment, and custom IT projects. We partner with SMEs, mid-sized companies, and niche professionals to deliver tailored solutions.

Requirements
ROLE: Team Leader

DESIGNATION: Team Leader, Operations

LOCATION: Gurgaon

YEARS OF EXPERIENCE: 5 Yrs

Notes

  • Heath care Process Expereince is mandatory
  • Key words: Medicine Prior authorization, health care Process

Role and Key Responsibilities:

Handle a team of 20 to 30 people.

Responsible for New Hire training and Quality audits.

This role requires day to day communication directly with the US clients. Report creation and publishing. Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.

Regularly impart effective coaching to team members, enabling consistent high- performance delivery.

Identify performance related issues, develop an action plan for improvement and implement corrective action plans.

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

Schedule and organize team activities. Stay current on internal work processes, policies, and procedures. Attend required manager development training. Promote CNX values- walk the talk and lead by example

Key skills & knowledge:

Experience in direct Client interaction will be an added advantage.

Willingness to work in a flexible schedule.

Healthcare domain knowledge Experience in Billing and Reconciliation; Benefit Access will be an added advantage.

Education:- Graduate in any discipline is essential

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