CEM Role

1 week ago

Bengaluru, Karnataka, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time US$ 60,000 - US$ 1,20,000 per year
  • Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem management
  • Responsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc.
  • Prepare, Execute & Track various plans
  • Weekly and month report
  • Coordinate with implementation team for timely completion of planned items
  • Periodic Communication / Updates to Stakeholders
  • Manage & Track Vendor Resource Deployment
  • Escalation Management
  • Coordinate with various teams & stakeholders and track delivery as per agreement
  • Vendor Management for sourcing Resources, hardware, connectivity, OS and software licenses etc.
  • Periodic Reporting
  • Obtain customer feedback and make sure their issues, concerns are resolved.
  • Obtain client sign off on meeting Objective and monthly reporting
  • Flawless communication skills, both written and verbal.
  • All kinds of customer interactions, transactions, and engagements - from end user to vendor team to customer support.
  • Identifying ideal customer profiles and mapping customer journeys to identify the gaps in customer experience across all touchpoints
  • Liaise with internal teams
  • Regular communication with internal and customer stakeholders.
  • Collect, track, and analyze customer feedback and suggest improvements internally based on the insights gathered
  • Work with the technology teams to ensure a seamless transaction.
  • Ability to manage client expectations based on a true assessment of the situation and circumstances.
  • Ability to drive different lines of possible resolution concurrently.
  • A customer experience manager/specialist is responsible for keeping track of customer journeys, interacting with customers across channels and platforms, and coordinating with all internal stakeholders, to keep fine-tuning the customers experience.
  • Vendor Management
  • Good presentation skills
  • Good analytical skills
  • Good interpersonal skills
  • Self-motivated
  • Demonstrate Ownership
  • Can Do attitude

Domain Knowledge :

  • Fair understanding on various IT Infrastructure like Desktops, Sever, LAN & WAN connectivity, Network Equipment etc.
  • Fair understanding on Windows OS, DHCP, DNS, Ping, Tracert Active Directory etc.
  • Ability to work on Microsoft Project, Microsoft Excel, Word and PowerPoint

Qualifications :

  • Graduate
  • ITIL or similar training / certification would be added advantage

  • CEM Role

    6 days ago

    Bengaluru, Karnataka, India GEETHA TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Manage complete lifecycle ITIL frame work which includes Incident , Change, Patch and Problem managementResponsible for planning, tracking milestones, activity schedules, issue resolution, resourcing, costs etc.Prepare, Execute & Track various plansWeekly and month reportCoordinate with implementation team for timely completion of planned itemsPeriodic...

  • Growth Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeBusiness Full time ₹ 50,00,000 - ₹ 1,50,00,000

    Account Management RoleThis is a key position within the organization, responsible for driving revenue growth and expansion. The ideal candidate will have experience in account management, sales, or customer success, with a strong focus on building relationships and identifying new business opportunities.Key ResponsibilitiesOwning and growing a portfolio of...

  • Sustainability Expertise | Renewable Energy Careers

    5 days ago

    Bengaluru, Karnataka, India beBeeEnergy Full time US$ 90,000 - US$ 1,20,000

    Sustainable Energy Solutions SpecialistWe are seeking a highly skilled Sustainable Energy Solutions Specialist to join our team. This key role will focus on delivering cutting-edge solutions to clients in the smart energy management and sustainability industries across the USA, Asia, and Europe.The successful candidate will have expertise in conducting...

  • Account Manager

    2 weeks ago

    Bengaluru, Karnataka, India edumerge Full time

    Role OverviewAs an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.This...

  • Account Manager

    1 week ago

    Bengaluru, Karnataka, India edumerge Full time ₹ 50,00,000 - ₹ 1,50,00,000 per year

    Role OverviewAs an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.This...

  • Client Relationship Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeAccount Full time ₹ 50,00,000 - ₹ 1,50,00,000

    Account Management Role OverviewThe primary goal of this position is to drive Net Revenue Retention (NRR) by expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.This role involves owning a portfolio of school or college accounts, typically ranging...

  • Account Manager

    7 days ago

    Bengaluru, Karnataka, India edumerge Full time

    Role OverviewAs an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments.This...

  • Account Manager

    1 week ago

    Bengaluru, Karnataka, India edumerge Full time

    Role Overview As an Account Manager at edumerge, you will own a portfolio of school or college accounts, with the primary goal of driving Net Revenue Retention (NRR). Your success will come from expanding usage within existing group schools and generating qualified referrals through deep engagement with Principals, Chairpersons, and Heads of Departments. ...

  • Business Development Representative

    1 week ago

    Bengaluru, Karnataka, India beBeeAccount Full time ₹ 50,00,000 - ₹ 1,50,00,000

    Account Management ExpertiseJob Description:As a seasoned Account Manager, you will oversee a portfolio of educational institutions, focusing on expanding usage within existing group schools and generating high-quality referrals. Your primary objective is to drive Net Revenue Retention (NRR) through strategic stakeholder engagement, identifying growth...

  • Energy Trading Strategist

    1 week ago

    Bengaluru, Karnataka, India beBeePowerTrading Full time US$ 10,00,000 - US$ 12,00,000

    Power Trading SpecialistWe are seeking an experienced Power Trading Specialist to join our team. As a key member of our trading operations, you will be responsible for developing and implementing strategies to maximize the value of our energy assets.The successful candidate will have a strong background in renewable energy trading, with a minimum of 2 years'...