Receptionist/Administrator
6 days ago
About DocNetz
DocNetz is a multi-channel healthcare ecosystem offering doctor practice management (SaaS), patient appointment booking, diagnostics services, pharmacy integration, home healthcare, and AI-powered clinical tools. Our mission is to deliver seamless, accessible, and technology-enabled healthcare to every patient.
Role Overview
We are looking for a warm, professional, and organized Receptionist to be the first point of contact at our DocNetz diagnostics/clinic center. The ideal candidate should have excellent communication skills, a patient-friendly attitude, and the ability to manage front-desk operations efficiently.
Key ResponsibilitiesFront Desk & Patient Handling
- Welcome patients, visitors, and vendors with a positive attitude.
- Manage patient check-ins and check-outs smoothly.
- Verify patient details and update information in the DocNetz system.
- Assist patients in booking appointments or navigating services.
Call & Communication Management
- Answer incoming calls professionally and provide accurate information.
- Manage appointment scheduling and confirmations.
- Respond to WhatsApp/SMS inquiries using DocNetz communication tools.
Administrative Support
- Maintain daily attendance, visitor logs, and front-office records.
- Handle billing coordination and share receipts when needed.
- Coordinate with the diagnostics, pharmacy, and doctor teams.
Customer Service
- Provide clear guidance to patients about tests, waiting time, or procedures.
- Address basic complaints or concerns and escalate when required.
- Ensure a clean, orderly, and welcoming reception area.
Coordination & Reporting
- Assist in daily operational tasks assigned by the center manager.
- Prepare daily reports related to patient flow, appointments, or collections.
- Support marketing/awareness campaigns when needed.
Required Skills & Qualifications
- Any graduate/PUC with prior experience in healthcare reception preferred.
- Strong communication skills in English + local language.
- Basic computer knowledge (MS Office, WhatsApp, Email).
- Ability to multitask and remain calm under pressure.
- Professional grooming and customer-friendly attitude.
Preferred Experience
- 1–3 years in diagnostics, clinics, hospitals, or customer service roles.
- Familiarity with healthcare software or appointment systems (advantage).
Job Type: Full-time
Pay: ₹10, ₹25,607.70 per month
Work Location: In person
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