Customer Success Lead
2 weeks ago
About Sonata Software
In today's market, we observe a distinct duality in technology adoption. On one front, clients are keenly focused on cost containment, while on the other, there is a strong drive to modernize their digital storefronts, aiming to appeal to both consumers and B2B customers alike.
As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.
Headquartered in Bengaluru, India, Sonata Software has a strong global presence, with strategic operations spanning across key regions such as the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services and Insurance), and HLS (Healthcare and Lifesciences). Our bouquet of Modernization Engineering services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.
To know more, visit:
Job Title: Process ConsultantJob Type: Full-time
Experience: 10-15 years
Location: Hyderabad
- Define, implement, and monitor software development and quality assurance processes, including SOPs, work instructions, and quality manuals across the organization
- Maintaining and improving Quality Management System and Processes aligned to CMMI, ISO9001, ISO27001 and ISO20000
- Conduct internal training and workshops to build process awareness and capability.
- Lead process audits, gap analyses, and risk assessments to ensure compliance with internal policies and external standards (e.g., ISO, CMMI, Agile)
- Collaborate with engineering, product, and QA teams to standardize development methodologies and ensure process adherence
- Improve Process compliance through Project Onboarding Reviews, Audits & Assessments
- Review & Report on the project health and highlight the risks and issues
- Improve Customer Experience through Customer Feedback survey and improvement actions
- Monitor KPIs related to software quality, process efficiency, and compliance.
- Drive continuous improvement initiatives based on data-driven insights and quality metrics
- Collation and analysis of metrics for performance baselines & prediction models
- Serve as a liaison for external audits and certifications
- Bachelors or Masters degree in Engineering, or related field.
- 10 years of experience in software quality and process management.
- Strong understanding of software development life cycles (SDLC), Agile Scrum/Kanban, quality models (e.g., CMMI, ISO 9001, Agile, ITIL), and process frameworks.
- Experience with quality management systems (QMS), audits, and process improvement initiatives.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and leadership abilities to influence cross-functional teams
At Sonata, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged, but you will not be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
Locations: HYD, Hyderabad, Telangana, India
-
Customer Success Lead
2 weeks ago
Hyderabad/ Secunderabad, India BrowserStack Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description Who are we and what do we do? BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests...
-
Lead - Customer Success (Hyderabad)
2 weeks ago
Hyderabad/ Secunderabad, India BrowserStack Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Description Who are we and what do we do? BrowserStack is the worlds leading cloud-based software testing platform, empowering over 50,000 customersincluding Amazon, Microsoft, Meta, and Googleto deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests...
-
Customer Success Lead
2 weeks ago
Hyderabad, Telangana, India Akrivia HCM Full time ₹ 8,00,000 - ₹ 24,00,000 per yearCustomer Success LeaderLocation: Hyderabad (preferred) | Travel across India/SEA/GCCExperience: 1015 years in HCM/HR Tech Customer Success; 5+ years leading teamsTeam size: Manage 15–20 CSMs/onboarding/adoption specialistsRole SummaryOwn post-sales outcomes across all HCM modules (Core HR, Leave & Attendance, PMS, payroll touch-points, integrations at a...
-
Customer Success Lead
2 weeks ago
Hyderabad, Telangana, India Zenoti Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLead - Customer Success Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more....
-
Lead - Customer Success
3 weeks ago
Hyderabad, India Zenoti Full timeJob Description - Building value-based customer relationships - Gathering intelligent product feedback and recommendations from the customers - Developing customer focused processes for ensuring customer success - Applying domain expertise to close deals - Ensuring high user adoption of the customer success management application - Implementing best...
-
Lead - Customer Success
3 hours ago
Hyderabad, Telangana, India Zenoti Full time ₹ 6,00,000 - ₹ 12,00,000 per yearZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...
-
Lead - Customer Success
3 weeks ago
Hyderabad, India Zenoti Full timeJob Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps...
-
Customer Success
4 days ago
Hyderabad, Telangana, India Colosseum Tech (FalconAVL) Full time ₹ 9,00,000 - ₹ 12,00,000 per yearLocation:HyderabadExperience:0–2 years in Customer Success / ImplementationEmployment Type:Full-timeTravel:Up to 50% for client meetings and implementationsEducation:MBA preferred (any specialization) or relevant Bachelor's degreeIndustry Experience:Transport | Facilities | HR | Enterprise SaaSCompanies to Hire From:SaaS companies, consulting firms, or...
-
Customer Success
1 week ago
Hyderabad, India Centra Technologies USA Full timeDepartment - Sales - Job posted on - Jul 14, 2021 - Employee Type - Full Time - Experience range - 0 - 1 year **Role: Customer Success** **Experience** - 0 - 1 Year **Location** - Hyderabad **About Customer Success**: **Responsibilities**: - Establish clear client retention goals - Process milestones for the clients and employees to work toward - Assist...
-
Customer Success Manager
7 days ago
Hyderabad, India Simba Technologies Full timeJob Description Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead renewal discussions, Quarterly Business Reviews (QBRs), and Success...
