Customer Success Manager

2 days ago

Hyderabad, India Simba Technologies Full time

Job Description Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead renewal discussions, Quarterly Business Reviews (QBRs), and Success Reviews to align customer objectives with company solutions. Renewals & Retention - Own the end-to-end renewals process including pricing, contract negotiation, and coordination with Sales, Legal, and Finance teams. - Deliver accurate and timely renewal offers to ensure operational efficiency and customer satisfaction. - Manage renewal forecasting, maintain pipeline accuracy, and generate reports using CRM tools such as Salesforce and Gainsight. - Monitor customer health metrics, conduct retention analysis, and publish monthly scorecards for leadership review. Customer Success & Adoption - Drive product adoption by ensuring smooth onboarding, continuous engagement, and product usage maturity across customer accounts. - Create customer success stories, ROI showcases, and business cases that highlight value realization and encourage advocacy. - Work with customers to define KPIs, success metrics, and measurable business outcomes. Growth & Expansion - Identify and refer upsell and cross-sell opportunities based on customer product usage and adoption insights. - Collaborate with Sales and internal stakeholders to develop strategic account growth plans. - Contribute to net revenue retention (NRR) by driving incremental growth beyond renewals. Customer Advocacy & Feedback - Act as the voice of the customer, providing insights to Product, Support, and Leadership teams for continuous improvement. - Influence product roadmaps and success strategies based on customer feedback and industry trends. - Build customer champions to drive referenceability through case studies and testimonials.

  • Manager, Customer Success

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both...

  • Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India Innovya Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Core ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to...

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India KonnectNXT Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India insightsoftware Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job DescriptionCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and...

  • Manager - Customer Success

    3 weeks ago

    Hyderabad, India Phenompeople Private Limited Full time

    Intro:Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space.We have grown into a global organization with offices in 6 countries and over 1,500 employees.As an HR tech unicorn organization, innovation and creativity is within our DNA.Come help us make every talent...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Zenoti Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Customer Success Manager Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more....

  • Customer Success Manager

    3 days ago

    Hyderabad, Telangana, India Zenoti Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India NNIIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNNIIT is India's premier learning platform designed to enhance students' learning abilities through practice and assessment. We offer effective e-learning modules, practice sessions, and test series for students from 6th to 12th grade. Our platform is dedicated to improving educational outcomes for students across the country.Role...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India Darwinbox Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Success Manager ensures customers achieve their desired outcomes by building strong relationships, providing support, and guiding them through product adoption. They focus on customer retention, satisfaction, and driving long-term business growth.About Darwinbox:Darwinbox is Asia's fastest-growing HR technology platform. Brainchild of alumni from...

  • Customer Success Manager

    1 day ago

    Hyderabad, Telangana, India Phenom Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Requirements Phenom Intro:Our purpose is to help a billion people find the right work Phenom is an AI-Poweredtalent experience platform that is redefining the HR tech space. We have grown intoa global organization with offices in 6 countries and over 1,500 employees. As an HRtech unicorn organization, innovation and creativity is within our DNA. Come...