Customer Success Manager
4 weeks ago
Job Description Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead renewal discussions, Quarterly Business Reviews (QBRs), and Success Reviews to align customer objectives with company solutions. Renewals & Retention - Own the end-to-end renewals process including pricing, contract negotiation, and coordination with Sales, Legal, and Finance teams. - Deliver accurate and timely renewal offers to ensure operational efficiency and customer satisfaction. - Manage renewal forecasting, maintain pipeline accuracy, and generate reports using CRM tools such as Salesforce and Gainsight. - Monitor customer health metrics, conduct retention analysis, and publish monthly scorecards for leadership review. Customer Success & Adoption - Drive product adoption by ensuring smooth onboarding, continuous engagement, and product usage maturity across customer accounts. - Create customer success stories, ROI showcases, and business cases that highlight value realization and encourage advocacy. - Work with customers to define KPIs, success metrics, and measurable business outcomes. Growth & Expansion - Identify and refer upsell and cross-sell opportunities based on customer product usage and adoption insights. - Collaborate with Sales and internal stakeholders to develop strategic account growth plans. - Contribute to net revenue retention (NRR) by driving incremental growth beyond renewals. Customer Advocacy & Feedback - Act as the voice of the customer, providing insights to Product, Support, and Leadership teams for continuous improvement. - Influence product roadmaps and success strategies based on customer feedback and industry trends. - Build customer champions to drive referenceability through case studies and testimonials.
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Manager, Customer Success
1 week ago
Hyderabad, India insightsoftware Full timeManager, Customer Success Job Description The Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products...
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Manager, Customer Success
1 week ago
Hyderabad, India insightsoftware Full timeJob DescriptionThe Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team’s performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to...
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Customer Success Manager
2 weeks ago
Hyderabad, India insightsoftware Full timeCustomer Success Manager Job Description Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs...
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Customer Success Manager
2 weeks ago
Hyderabad, India IOTRL Connect Full timeAbout SafetyConnect: We are a leading B2B SaaS start-up specializing in providing large enterprises with three state-of-the-art technologies tailored to their specific industry needs, prioritizing the safety of employees both on the job and on the road. With a proven track record of successful collaboration with Fortune 500 companies, we offer the...
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Customer Success Manager
4 days ago
Hyderabad, Telangana, India Innovya Technologies Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCore ResponsibilitiesTrusted Advisor & Relationship ManagementAct as the primary point of contact and strategic advisor for enterprise customers.Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value.Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to...
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Customer Success Manager
1 week ago
Hyderabad, Telangana, India KonnectNXT Full time ₹ 6,00,000 - ₹ 18,00,000 per yearRole DescriptionWe're looking for aCustomer Success Managerto drive product adoption, build strong client relationships, and lead long-term success across key accounts. This is anonsite role based in Bangalore, ideal for candidates with2–4 years of experiencein customer success or account management within the SaaS and supply chain space.Location:Bangalore...
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Customer Success Manager
2 weeks ago
hyderabad, India ORBCOMM Full timeJoin Us as Customer Success Manager (CSM) Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...
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Customer Success Manager
2 days ago
Hyderabad, Telangana, India Innovapptive Full time ₹ 12,00,000 - ₹ 24,00,000 per yearCustomer Success ManagerLocation: Hyderabad, IndiaEmployment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, MedicalJob Description About UsAt Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platform is the only patented and "Code-Free" connected worker platform for SAP and IBM Maximo and...
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Customer Success Manager
4 days ago
Hyderabad, India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
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Customer Success Manager
4 days ago
Hyderabad, India Gleantap Full timeCompany DescriptionGleantap is an intelligent customer experience platform for fitness & wellness clubs, enabling them to enhance sales & marketing efforts through data-driven campaigns. Businesses can utilize contextual data, AI, and automations to boost lead conversions and customer retention.Role DescriptionThis is a full-time remote role for a Customer...
