Lead - Customer Success

3 weeks ago


Hyderabad, India Zenoti Full time

Job Description - Building value-based customer relationships - Gathering intelligent product feedback and recommendations from the customers - Developing customer focused processes for ensuring customer success - Applying domain expertise to close deals - Ensuring high user adoption of the customer success management application - Implementing best practices to improve customer success - Ensuring smooth onboarding handoff Skills youll need: - A passion for customer success and laser focus on providing customer value. - 8+ years of overall experience in dealing with customers. - Ability to understand, articulate, interact with, and manage customer expectations - Open to travel to customer locations on short notice, when required. - Experience dealing with large, complex accounts, building relationships at the C-level. - A 4-year degree in engineering or equivalent - PMP is an added advantage - Knowledge of how enterprise implementations, professional services, and support processes work will be a definite plus.


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