voice process

3 days ago

Thiruvananthapuram, Kerala, India Bloombloom Dreambiz P Ltd Full time ₹ 1,80,000 - ₹ 5,00,000 per year

Role:Customer Service/Support (Voice Process)

Are you someone who loves to talk? Are you someone who is looking for the best place to discover your skills? Then we want YOU

Pre-qualifications

  • Graduates of any degree or diploma (Non-engineering), and higher secondary school leaving certificate holders are also welcome
  • Candidates should be above 18 years of age
  • Excellent communication skills in English - Verbal and Written
  • They should be ready to work at any shift timings
  • A pleasant voice and a positive attitude
  • Good organizational skills demonstrating the ability to execute timely follow-up
  • Willingness to be a team player and systematic
  • Certificates of participation in literary clubs, and activities like public speaking (Preferable)
  • Passion for storytelling or conversations (Preferable)
  • Preferring some Knowledge in Windows 7 and 8

Key Responsibilities:

  • Take inbound calls from non-trade customers.
  • Processing of telephone orders.
  • Responding to email and fax queries.
  • Processing of customer returns.
  • Supporting the order input team as required.
  • Ensure that high quality standards are maintained for all customer interactions and issue resolutions by keeping customer satisfaction at the core of every decision.
  • Responsible to deliver high quality and productivity results that meet the identified targets.
  • Work with cross functional teams and initiate follow-up to other service areas when appropriate.
  • Strong ability to multitask and take quick decisions independently.
  • Meet individual / team qualitative and quantitative targets.
  • Set priorities and manage time effectively to organise workload and meet deadlines as required.

Experience : 0 - 5 years

Company : Global MNC

Job Location : Trivandrum/Thiruvananthapuram

Role:

Voice / Blended - Other

Department

Customer Success, Service & Operations

Employment Type

Full Time, Permanent

Job Types: Full-time, Permanent, Fresher

Pay: ₹180, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

Application Deadline: 31/07/2023

  • International Voice Process

    3 days ago

    Thiruvananthapuram, Kerala, India Black Turtle Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Associate Senior Associate - Customer Service (International Voice Process)Skills: Excellent command over English (comprehension and conversation)Job Location: TrivandrumJob Requirement:Freshers or candidates with experience in International Voice ProcessExcellent command over English (comprehension and conversation)Flexibility to work in...

  • Senior Voice Process Leader

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeOperations Full time ₹ 8,46,000 - ₹ 17,52,000

    Operations Manager Job DescriptionWe are seeking an experienced Operations Manager to oversee the day-to-day activities of our voice process and ensure efficient customer-centric service delivery.Lead a team of supervisors, team leaders, and agents to meet performance KPIs and SLAs, driving collaboration and excellence in customer experience.Monitor call...

  • US Voice Process Associate

    6 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Opportunity: US Voice Process AssociateWe are seeking skilled and energetic professionals to support our clients in the US. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.Main Responsibilities:Handle...

  • International Voice Process Trainer

    2 days ago

    Thiruvananthapuram, Kerala, India beBeeExpert Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

    Expert TrainerJob Title: International Training ManagerJob Summary:We are seeking an experienced International Training Manager to lead our global voice process training initiatives. The ideal candidate will have a proven track record as a Training Manager in a BPO or Deputy Manager Training in an international BPO, with expertise in customer service.Key...

  • Lead Trainer Voice

    2 days ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time US$ 90,000 - US$ 1,20,000 per year

    Job Family:EBO Training (India)Travel Required:NoneClearance Required:NoneWhat You Will DoConduct voice and accent training sessions for both new hires and existing employees.Train participants on pronunciation, intonation, syllable stress, articulation, grammar, and cultural aspects of communication.Assist employees with English language development and...

  • Voice Recording Specialist

    3 days ago

    Thiruvananthapuram, Kerala, India beBeeOpportunity Full time US$ 10,000 - US$ 20,000

    Job Title: Voice Recording SpecialistJob Description:We are seeking skilled and flexible individuals to participate in a voice recording project.Responsibilities:Record phrases with names in different environments using our iOS app.Each phrase will be recorded three times per distance per environment.Complete recordings in three different environments:...

  • Phykon - Executive - Customer Support - Voice Process (2-4 Yrs) Trivandrum/thiruvananthapuram (after-sales/customer Service)

    4 weeks ago

    Thiruvananthapuram, Kerala, India Phykon Solutions Pvt. Ltd Full time

    Job Title Customer Support Executive - Canada Voice ProcessLocation Technopark TrivandrumExperience 2 to 4 yearsShift Timings Hours of Operation Sunday to Thursday 10 30 AM - 1 00 AM CSTFriday Saturday 10 30 AM - 3 00 AM CSTQualifications Graduation in any streamJob Summary We are looking for a dynamic and customer-focused individual to join our...

  • Sales Process Associate(US Voice Process)

    3 days ago

    Thiruvananthapuram, Kerala, India FAYA Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    𝑱𝒐𝒃 𝑫𝒆𝒔𝒄𝒓𝒊𝒑𝒕𝒊𝒐𝒏𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔● Serve as the primary point of contact for all customer service/sales inquiries, adept in building & managing a team of efficient customer service representatives.● Manage the inbound/outbound phone calls and email inquiries from both...

  • Sales (Voice Process, UK)

    3 days ago

    Thiruvananthapuram, Kerala, India Yarab Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 10,00,000 per year

    TECHNOPARK PHASE 3 CAMPUS, TRIVANDRUM - SALES DEPARTMENT - PERMANENTRole Overview:We are looking for a proactive and customer-focused Insurance Sales Agent to handle inbound and outbound calls, provide exceptional service, and drive sales growth. The role involves resolving queries, promoting insurance products, and ensuring compliance with regulatory...

  • Global Customer Experience Representative

    6 days ago

    Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 75,00,000

    Job Title: Voice Process AssociateJob DescriptionOur organization is seeking a skilled and experienced Voice Process Associate to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with...