voice process

4 days ago

Thiruvananthapuram, Kerala, India Bloombloom Dreambiz P Ltd Full time ₹ 1,80,000 - ₹ 5,00,000 per year

Role:Customer Service/Support (Voice Process)

Are you someone who loves to talk? Are you someone who is looking for the best place to discover your skills? Then we want YOU

Pre-qualifications

  • Graduates of any degree or diploma (Non-engineering), and higher secondary school leaving certificate holders are also welcome
  • Candidates should be above 18 years of age
  • Excellent communication skills in English - Verbal and Written
  • They should be ready to work at any shift timings
  • A pleasant voice and a positive attitude
  • Good organizational skills demonstrating the ability to execute timely follow-up
  • Willingness to be a team player and systematic
  • Certificates of participation in literary clubs, and activities like public speaking (Preferable)
  • Passion for storytelling or conversations (Preferable)
  • Preferring some Knowledge in Windows 7 and 8

Key Responsibilities:

  • Take inbound calls from non-trade customers.
  • Processing of telephone orders.
  • Responding to email and fax queries.
  • Processing of customer returns.
  • Supporting the order input team as required.
  • Ensure that high quality standards are maintained for all customer interactions and issue resolutions by keeping customer satisfaction at the core of every decision.
  • Responsible to deliver high quality and productivity results that meet the identified targets.
  • Work with cross functional teams and initiate follow-up to other service areas when appropriate.
  • Strong ability to multitask and take quick decisions independently.
  • Meet individual / team qualitative and quantitative targets.
  • Set priorities and manage time effectively to organise workload and meet deadlines as required.

Experience : 0 - 5 years

Company : Global MNC

Job Location : Trivandrum/Thiruvananthapuram

Role:

Voice / Blended - Other

Department

Customer Success, Service & Operations

Employment Type

Full Time, Permanent

Job Types: Full-time, Permanent, Fresher

Pay: ₹180, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Higher Secondary(12th Pass) (Required)

Language:

  • English (Required)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

Application Deadline: 31/07/2023

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