Assistant Manager

1 day ago

Thiruvananthapuram, Kerala, India SkillActz Full time ₹ 5,00,000 - ₹ 7,00,000 per year

Title:
Assistant Manager - International Voice Process Trivandrum (On-Site)

Location:
Thiruvananthapuram, Kerala, India (On-site)

We're hiring an experienced
Assistant Manager - International Voice Process
to join our team in
Trivandrum

Are you an accomplished
Team Leader
from the International Contact Centre industry looking for the next step in your career? If you have a passion for people management, driving performance, and mastering contact center metrics, we want to talk to you

Compensation & Benefits

  • Annual CTC:
    ₹5,00,000 to ₹7,00,000 per annum (Max)

What We're Looking For:

  • Experience:
    years of total experience, with a
    minimum of 2 years as a Team Leader
    in an International Voice Process environment.
  • Mandatory Background:
    Strong foundation in a Contact Centre – Voice Team Lead role.
  • Location/Shift:
    Must be willing to
    relocate to Trivandrum
    and be flexible to work in
    UK shifts
    (Work from Office mode).
  • Candidates with a
    Sales Contact Centre background
    are strongly preferred.

Key Job Requirements & Responsibilities:

The Assistant Manager will be responsible for driving team performance and operational excellence, including:

  • Team Management:
    Leading and motivating a team in an International Voice Process, ensuring adherence to quality standards and service levels.
  • Performance Management:
    Monitoring and analyzing team and individual performance using contact center metrics (e.g., AHT, FCR, adherence).
  • People Management:
    Handling KRA setting, performance appraisals, and driving career development for team members.
  • Attrition Handling:
    Developing and implementing strategies to manage and reduce team attrition.
  • Stakeholder Management:
    Liaising effectively with internal and external stakeholders to meet business objectives.

How to Apply:

If you meet the above requirements, please
apply here
or
drop your profile
via

Email to

with the subject line:
Application for AM - International Voice Process.

Mandatory details to include in your email body:

Detail Your Answer

Full Name

Email ID

Mobile Number

Total Experience (Years)

Last Drawn CTC (per annum)

Expected CTC (per annum)

Notice Period

We look forward to hearing from you

#AssistantManager #ContactCentreJobs #InternationalVoiceProcess #TeamLeader #TrivandrumJobs #KeralaJobs #JobOpening

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