Customer Solutions DesignPractitioner

Job Description

Job Req ID: 51599
Posting Date: 26-Sept-2025
Location: Gurugram

Why this job matters

The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What youll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Executes the technical direction and delivers optimum solution design for customers.
3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.
4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Executes customer migration planning and implementation.
7. Supports on impact assessments and design documentation updates.
8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.
9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.
10. Undertakes the delivery of performance and process improvements.
11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.
12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.

The skills youll need

• Troubleshooting
• IT Service Delivery
• Decision Making
• Root Cause Analysis
• Growth Mindset
• Risk Management
• Negotiation
• Commercial Acumen
• Solution Design
• Customer Relationship Management
• Inclusive Leadership
• Proposal Development
• Business Process Improvement
• Solution Architecture

Our leadership standards Looking in:

• Leading inclusively and safely
  I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes:

• I take the right decisions that benefit the broader organisation.

Looking out:

• Delivering for the customer
  I execute brilliantly on clear priorities that add value to our customers and the wider business.

• Commercially savvy
  I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

• Growth mindset
  I experiment and identify opportunities for growth for both myself and the organisation.

• Building for the future
  I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

• Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
• We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ , neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Locations: 9th & 10th Flr, Gurugram Info, Gurugram, India

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