Customer Solutions Specialist

3 days ago

Gurgaon, Haryana, India Lonza Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that's the kind of work we want to be part of.

Lonza's Capsules & Health Ingredients business is the trusted partner for innovative products, including capsules and health ingredients, customization services and end-to-end dosage form solutions for pharmaceutical and nutraceutical companies. 

Job title and introduction:

We are currently looking for a Customer Solution Specialist to join our Sales & Marketing team. This role is central to managing customer interactions, ensuring smooth order fulfillment, and supporting commercial goals through effective coordination across internal departments. The position plays a vital role in enhancing customer satisfaction and operational efficiency.

What's in it for you

  • Be the key interface between Lonza and its customers, ensuring high service standards.
  • Opportunity to work in a global organization with strong values and purpose.
  • Exposure to cross-functional collaboration across Sales, Supply Chain, Quality, and Finance.
  • Develop expertise in SAP SD module and advanced Excel reporting.
  • Career growth through structured training and development programs
  • Work in a dynamic, customer-focused environment with autonomy and ownership.

Key responsibilities:

  • Manage end-to-end order handling from quotation to payment realization.
  • Coordinate with internal teams for order fulfillment, production tracking, and delivery
  • Handle customer complaints and ensure timely resolution with full satisfaction.
  • Support new product development and manage export/import shipments, including LC terms.
  • Generate and share reports for leadership and stakeholders.
  • Work on SAP SD module for processing quotations and sales orders.
  • Plan shipments and coordinate with cross-functional teams locally and globally.
  • Maintain accurate records and correspondence.
  • Lead or support projects from initiation to completion with timely updates
  • Perform other duties as assigned.

Key Requirements:

  • Graduate degree (required); advanced degree preferred.
  • 3–4 years of experience in customer service or supply chain roles, preferably in B2B pharma.
  • Proficiency in English (written and verbal).
  • Strong skills in: Advanced Excel, SAP SD Module, PowerPoint and SFDC )
  • Excellent communication, critical thinking, and problem-solving abilities.
  • Familiarity with GMP compliance and international trade documentation 

Every day, Lonza's products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference

  • Customer Solutions Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Customer Solutions Design SpecialistJob Req ID: 51133Posting Date: 15 Sept 2025Function: Architecture Solution and DesignUnit:Location:25A DLF City Phase-III,, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring...

  • Customer Solutions Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business...

  • Customer Solutions Specialist

    3 days ago

    Gurgaon, Haryana, India Lonza Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    India, GurugramToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there's no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and...

  • Customer Solutions Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Req ID:Posting Date:Function:  Location: Salary: Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the...

  • Customer Solutions Design Specialist

    3 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Accountabilities:Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.Manages and recommends on the technical direction and helps determine the optimum solution design for customers.Manages the review and validation processes for both new developments and in-life products and...

  • Customer Solution Design Specialist

    3 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Why this role matters:With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses.Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated and...

  • Solution Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Solution Design SpecialistJob Req ID: 49447Posting Date: 11 Aug 2025Function: Brand and MarketingUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology,...

  • Solution Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India the abt group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Why this job matters The Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology, supporting potential clients through the BT Group's production and solution suite.What youll be doing Ensures excellence in pre-sales support for pre-qualified opportunities for all...

  • Solution Design Specialist

    2 weeks ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Why this job matters The Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology, supporting potential clients through the BT Group's production and solution suite. What you'll be doing 1. Ensures excellence in pre-sales support for pre-qualified opportunities for all products and...

  • Customer Support Specialist

    3 days ago

    Gurgaon, Haryana, India Piezel LLC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionPiezel LLC is a trusted customer support solutions provider with over 15 years of experience delivering high-quality inbound and outbound call services. We specialize in helping businesses strengthen customer relationships, increase satisfaction, and drive growth through professional, personalized communication. Our experienced team...