Customer Solutions Design Specialist

6 days ago

Gurgaon, Haryana, India BT Group Full time ₹ 5,00,000 - ₹ 8,00,000 per year
Customer Solutions Design Specialist

Job Req ID: 51133

Posting Date: 15 Sept 2025

Function: Architecture Solution and Design

Unit:

Location:
25A DLF City Phase-III,, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you'll be doing
  1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
  2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
  3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
  4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
  5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
  6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
  7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
  8. Undertakes customer migration planning and implementation.
  9. Coordinates impact assessments and design documentation updates.
  10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
  11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
  12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
  13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
  14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.
The skills you'll need

Troubleshooting

Technology Integration

Decision Making

Requirements Analysis

Growth Mindset

Risk Management

Negotiation

Commercial Acumen

Solution Design

Technology Migration

Inclusive Leadership

Proposal Development

Solution Architecture

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

  • Customer Solutions Design Specialist

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business...

  • Customer Solutions Design Specialist

    6 days ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Req ID:Posting Date:Function:  Location: Salary: Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the...

  • Solution Design Specialist

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Solution Design SpecialistJob Req ID: 49447Posting Date: 11 Aug 2025Function: Brand and MarketingUnit: Finance & Business ServicesLocation:Building No 14 Sector 24 & 25A, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology,...

  • Solution Design Specialist

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Why this job matters The Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology, supporting potential clients through the BT Group's production and solution suite. What you'll be doing 1. Ensures excellence in pre-sales support for pre-qualified opportunities for all products and...

  • Solution Design Specialist

    6 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Why this job matters The Sales Engineering Specialist supports account teams on enterprise sales within a designated product, industry area and technology, supporting potential clients through the BT Group's production and solution suite.What youll be doing Ensures excellence in pre-sales support for pre-qualified opportunities for all...

  • Solution Design/Pre-Sales Solution Design

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Pre-Qualification & QualificationSupport deal qualification activity with Sales Specialist and Account Owners for a defined set of products and services within a technology area e.g. Wide Area Networking, LAN or Mobile communicationsUnderstand design brief / tender requirements to enable creation of a statement of requirements for standard products from...

  • Customer Solutions DesignSpecialist

    4 days ago

    Gurgaon, Haryana, India the abt group Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Job Description Job Req ID: Posting Date: Function: Location: Salary:Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions that meet customer needs while...

  • Sales Specialist

    2 weeks ago

    Gurgaon, Haryana, India DEFINE CREATIVE DESIGN LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionDEFINE CREATIVE DESIGN LIMITED is a graphic design company based in Hope Park Business Centre, Bradford, West Yorkshire, United Kingdom. The company specializes in delivering innovative design solutions tailored to meet the needs of diverse clients. Our expertise ranges from branding and marketing materials to digital content and visual...

  • Genesys Customer Solution Design Specialist

    1 week ago

    Gurgaon, Haryana, India Sampoorna Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Requirements12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.Good...

  • Customer Solutions Design Practitioner

    1 week ago

    Gurgaon, Haryana, India BT Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Customer Solutions Design PractitionerJob Req ID: 51809Posting Date: 6 Oct 2025Function: DesignUnit: BusinessLocation:25A DLF City Phase-III,, Gurugram, IndiaSalary: CompetitiveWhy this job mattersThe Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable...