
Customer Solutions DesignSpecialist
1 day ago
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Why this job mattersThe Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successfully translated into deliverable solutions that meet customer needs while considering the impact of those solutions on all technical and business areas.
What youll be doing- Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
- Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
- Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
- Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
- Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
- Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
- Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
- Undertakes customer migration planning and implementation.
- Coordinates impact assessments and design documentation updates.
- Resolves complex solution and service issues, leads root cause analysis, troubleshooting, and escalation.
- Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
- Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
- Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
- Champions, continuously develops and shares with the team knowledge on emerging trends and changes in customer solution design.
- Troubleshooting
- Technology Integration
- Decision Making
- Requirements Analysis
- Growth Mindset
- Risk Management
- Negotiation
- Commercial Acumen
- Solution Design
- Technology Migration
- Inclusive Leadership
- Proposal Development
- Solution Architecture
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Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty, and integrity. -
Owning outcomes
I take the right decisions that benefit the broader organization.
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Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business. -
Commercially savvy
I demonstrate a strong commercial focus, bringing an external perspective to decision-making.
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Growth mindset
I experiment and identify opportunities for growth for both myself and the organization. -
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. Weve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
Were a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments right through to sole traders and new start-ups. But its not just the technology that matters; its what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organization that celebrates difference, fosters innovation, and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact on society.
A FEW POINTS TO NOTE:Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ , neurodiverse, or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Locations: Building No 14 Sector 24 & 25A, Gurugram, India
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