Customer Solutions Manager

Job Description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

About Role

We are looking to hire a Solutions Manager to deliver growth in Logistics & Services (L&S) by utilizing top-tier consultative selling techniques and customer solutions in strategic pursuits within IBS.

Key Requirements:

• Experience: Minimum of 7 years in supply chain management

• Location: Gurgaon, Mumbai, or Bangalore

• Supply Chain Expertise: Proven experience in end-to-end supply chain management

• Exposure: Hands-on experience in EXIM (Export-Import) or international supply chain

• Solution Design: Strong background in designing supply chain solutions

• Project & Stakeholder Management: Demonstrated ability to manage projects and engage effectively with stakeholders at various levels

Key Responsibilities:

• Collaborate with cross-functional teams for consultative selling and value creation

• Deliver vertical insights for sales by sharing benchmarking, new innovative solutions in the market

• Ensure qualified solution opportunities progress through effective project management while coordinating & facilitating contributions from various functions for a high-quality customer buying experience.

• Collaborate across functions to enhance sales processes, maximize success rates, and communicate status effectively to senior leadership and internal stakeholders.

• Facilitate business case documentation and financial projections, and coordinate customer-facing responses.

• Ensure resource deployment for relevant solutions and remove roadblocks by aligning with stakeholders to prevent delays.

• Coach the sales team on processes, share best practices, and contribute to a repository of value propositions, solutions, and engineering case studies.

• Proven success in collaborating with diverse teams and managing stakeholders and people processes effectively.

• Assess the new age logistics technology offering available in the market by start-ups and established companies. Understand ways to deploy them in customer solutions.

• Create industry first and industry leading solutions which once shown their merit in South Asia can be deployed to other geographies where Maersk operates.

• Work with other countries' product/solution managers to share the knowledge and bring in the best practices.

Who we are looking for:

• Highly collaborative with the ability to lead cross-functional and remote project teams both locally and internationally.

• Analytical and customer-centric mindset with proven capability of translating complex requirements into tangible solutions

• Competent in creating and building written business proposals translating customer requirements into structured value propositions

• Extensive knowledge of complex end-to-end logistics & services concepts in related vertical

• Experience within the FMCG & Retail industry is an added advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing