Customer Solutions Design Analyst

Recruiter: Garima Arora/Smriti Pal

Hiring Manager: Uma Shankar/Mohan Babu

Career Grade: E

Internal Closing Date: 13-May-2025

Key Accountabilities:

• Provides technical concurrence and sign off for elements of designs and/or network changes on BT core platforms and/or customer bids; accountable for identifying technical risk for major platforms.

• Provides consultancy on network designs for platforms and/or solutions

• Develops design patterns in own technical domain.

• Responsible for following and contributing to design best practice within a unit.

• Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects in own area of expertise/domain

• Delivers Right First Time solutions.

• Proposes technical strategy to network platforms and/or customer solutions factoring in impact and risk as appropriate.

• Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.

• Potentially leads a small matrix team (virtual) and is accountable for network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution. 

• Decides on design scope and design to network platforms and/or customer solutions

• Decides on the time and type of resource needed to support deliverables for complex projects.

• Provide design authority for complex solutions and/or platform designs in own area of expertise

• Decides on network models for design testing.

• Decides on approach to resolving customer affected issues to network platforms and/or customer solutions, as appropriate.

• Resolves in-life issues to network platforms and/or customer solutions, as appropriate

• Decides how to re-use network designs.

• Decides on implementation approaches of technology related transformation activity.

Skills Required:

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

• DYNS:

• Minimum 6 years of relevant experience in network domain

• Strong understanding of IP Networking

• In-depth experience in LAN, WAN and Wireless Technologies.

• Well-versed with design concepts like HLD,LLD and BOM.

• Extensive knowledge of MS Visio, CCW and Other Network tools

• CCNP or equivalent desirable

• Good understanding of software defined networking (SDN)

• Should have minimum 2 to 3 years in any of the SDWAN Technology e.g. Cisco(Viptella) SDWAN, Nokia Nuage SDWAN, Meraki  SDWAN.

• Able to deliver stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues within the domain of the role.

• Provides technical leadership to internal stakeholders and customers regarding the platform and/or customer solutions.

Acts as a point of contact for technical expertise to more junior designers or those outside of own domain

Good to have:

• Expert user of design tools; seeks opportunities to contribute to new design tools for BT, and for external adoption.

• Makes recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.

• Able to solve problems typically specific to complex components across the network platform and/or customer solutions.

• Able to solve known and complex/unknown problems that may lie outside the domain of the role.

• Resolve the majority of problems independently, however may seek guidance where there is interaction with other domains. May provide guidance to others in their area of domain expertise

• Impact of decisions are specific to the design scope and design for complex components of network platforms and/or customer solution.

• Evidence of successful transformation measures – e.g. change in processes, innovative designs.

• Mentors and share knowledge with others.

Why this job matters

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

What you'll be doing

1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
3. Assists in review and validation processes for both new developments and in-life products and services.
4. Assists customer migration planning and implementation.
5. Assists change management, providing impact assessments and design documentation updates.
6. Ensures that designs adhere to architectural principles and policies.
7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
9. Assists in the implementation of ways to improve working processes within the area of customer solution design.

The skills you'll need
Troubleshooting Business Strategy Presenting/Demonstrating Requirements Analysis Root Cause Analysis Requirements Gathering Negotiation Commercial Acumen Business Analysis Solution Design Technology Migration Proposal Development Solution Architecture Decision Making Growth Mindset Inclusive Leadership Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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