Genesys Customer Solution Design Specialist

1 week ago

Gurgaon, Haryana, India Sampoorna Consultants Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Requirements

  • 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.
  • Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery.
  • At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
  • Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services
  • Good customer profile with strong communication and negotiation skills
  • Strong presentation and demo skills, also to be able to conduct customer workshops
  • Good ability to work in a team, and experienced in working with international teams is very helpful
  • Very good control on English as business communication language
  • Able to deliver significant stakeholder influence to resolve problems.
  • Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
  • Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
  • Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.

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