
Genesys Customer Solution Design Specialist
4 days ago
Requirements
- 12+ years of experience and distinct knowledge in the area of CCaaS solutions, must have expertise in Genesys Cloud Contact,. Genesys Cloud + WEM Skills or Genesys Cloud + SBC Skills Alternatively for example Cisco Webex CC E or/and Cisco WebEx CC or/and Amazon Connect, Nice InContact, Five9, or similar experience is highly appreciated.
- Good exposure and senior level experience on Genesys or any CCaaS solution design and delivery.
- At least 2-3 years in an equivalent role as Solution Architect or Consultant for Communication & Collaboration or comparable IT area.
- Master`s degree and more than 12 years of professional experience in the field of communication or CCaaS/IT-services
- Good customer profile with strong communication and negotiation skills
- Strong presentation and demo skills, also to be able to conduct customer workshops
- Good ability to work in a team, and experienced in working with international teams is very helpful
- Very good control on English as business communication language
- Able to deliver significant stakeholder influence to resolve problems.
- Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
- Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
- Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
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