Director- Research

4 days ago

Gurgaon, Haryana, India WNS Global Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Overview:

  • Responsible for leading operations, recognizing areas for improvement within our existing/expanding business and managing the client stakeholders, for one of the global top 5 executive search firms.
  • Must be able to identify and implement necessary changes to enable business to perform to its optimum ability.
  • Performing a challenging and diverse role, responsible for overseeing all areas of a business, implementing any operational changes and delivering measurable improvements.
  • Must review new and existing processes, resources and systems, making and overseeing any changes.
  • Key - Should have a strong Ops planning & management experience with 'excellent' understanding of Research and Data Insight.
  • Being proactive, analytical, solution oriented, creating frame-works and someone who has worked on large data sets, quantitative data analysis and insights.

  • Key Responsibilities

  • Market & Executive Research: Conduct in-depth research on executives, leadership teams, companies, and industries to support growth initiatives, strengthen client partnerships, and enhance market presence.
  • Data Insight & Analytics: Analyze large datasets to identify patterns, trends, and predictive insights around executive movements, leadership changes, and industry shifts.
  • Visualization & Reporting: Develop dashboards, visualizations, and periodic reports using tools like Power BI to communicate insights effectively to internal stakeholders and clients.
  • Proactive Intelligence: Design processes to continuously monitor, gather, and refresh data on executives and leadership trends; proactively surface insights and opportunities.
  • Collaboration: Partner with consultants, practice leaders, and business development teams to embed data-driven insights into client pitches, search strategies, and thought leadership.
  • Technology Enablement: Work with platforms such as Power BI, Snowflake, and CRM systems to improve data flow, accuracy, and usability.
  • Innovation & Best Practices: Bring in best-in-class research methods, frameworks, and visualization practices from market research or consulting backgrounds.

  • Team leadership & operations

  • Manage, mentor, and grow a team; build succession and capacity plans.
  • Standardize methodologies for primary/secondary research
  • Own intake, scoping, and resourcing; set SLAs, prioritize pipelines, and balance near-term requests with strategic initiatives.
  • Establish QA frameworks, peer review, and calibration to ensure accuracy, completeness, and consistency.
Qualifications

MBA / Post Grad

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