AVP-Account Management

8 hours ago

Bengaluru, Karnataka, India Medi Assist Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Work Location (Work from Office): IBC Knowledge Park, Bannerghatta Rd, Bhavani Nagar, S.G. Palya, Bengaluru, Karnataka 560029, India

Role & responsibilities

  • Review the performance of all the key Pan India accounts and address the possible areas of improvement to enhance stakeholder satisfaction.
  • Be a team player and leader by periodically reviewing the team's performance, setting goals and targets, and encouraging upskilling for efficient client management.
  • Prepare interim performance reports for these accounts for both the internal and external stakeholders.
  • Organize employee engagement sessions and upskilling for team members through training, coaching and any relevant mentoring sessions.
  • Handle escalations and associated documentation if any.
  • Managing the key stakeholders of the assigned accounts and ensuring their employees have a seamless claims experience by making sure the services provided are per the agreed SLA

Preferred candidate profile

  • Having 5+ years of experience working with TPAs and Brokers in General Insurance, Life Insurance, or Health Insurance
  • Experienced in managing large accounts and a team of 10+ members in either a TPA/Broker/Insurance/hospital
  • Excels in market analytics while thriving in a customer-oriented role
  • Comfortable working in an environment that fosters inter-departmental coordination and contribution.

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