B2B Customer Success Manager

6 days ago


Noida, Uttar Pradesh, India Info Edge Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles and Responsibilities :

  • Manage customer relationships from onboarding to renewal, ensuring high levels of satisfaction and retention.
  • Develop and execute customized plans to drive customer growth, expansion, and upselling opportunities.
  • Collaborate with internal teams to resolve issues, address concerns, and improve overall customer experience.
  • Analyze key performance indicators (KPIs) to identify trends, optimize processes, and inform strategic decisions.

Job Requirements :

  • 4-6 years of experience in a similar role within the internet industry.
  • Proven track record in managing complex projects related to customer life cycle management.
  • Strong understanding of CRM systems and ability to leverage data analytics for informed decision-making.
  • Excellent communication skills with the ability to build strong relationships with customers at all levels.


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