Customer Success Executive

1 week ago

Noida, Uttar Pradesh, India MyOperator Full time ₹ 40,00,000 - ₹ 50,00,000 per year

About MyOperator

MyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers feel supported and get the most value out of our products.

Key Responsibilities

  • Be a Customer Champion: Serve as the first point of contact for customer inquiries and issues. You will be responsible for ensuring that all support tickets and questions are addressed promptly and effectively, turning challenges into positive experiences.
  • Onboarding & Support: Assist new customers during their onboarding process to ensure a smooth transition and rapid adoption of our solutions. Provide ongoing, proactive support to ensure high customer satisfaction and retention.
  • Relationship Management: Build and maintain strong, positive relationships with a portfolio of assigned customers. Regularly check in with them to understand their needs and ensure they are successfully using MyOperator to achieve their business goals.
  • Issue Resolution: Work collaboratively with the Support and Technical teams to escalate and resolve complex technical issues for customers, ensuring timely and effective solutions.
  • Feedback Loop: Collect and document customer feedback and insights, communicating them to the Product and Marketing teams to help improve our offerings and content.
  • Performance Tracking: Maintain accurate records of all customer interactions and activities in our CRM system, and help track key customer success metrics.

Requirements

  • Experience: 1-3 years of experience in a customer-facing role, preferably within a B2B or SaaS environment.
  • Skills: Excellent communication and interpersonal skills. You must be empathetic, patient, and able to clearly explain technical concepts to non-technical users.
  • Mindset: A strong customer-centric approach with a genuine desire to help others. You should be a problem-solver who is proactive and detail-oriented.
  • Technical Proficiency: Familiarity with CRM software. Experience with cloud telephony or SaaS products is a plus.
  • Education: A Bachelor's degree is preferred, but relevant experience will be highly valued.

Join our team and help us empower businesses with world-class communication solutions. We offer a supportive environment, a competitive salary, and great opportunities for career growth.

Job Type: Full-time

Pay: ₹410, ₹500,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Application Question(s):

  • Your Fixed CTC?

Work Location: In person

  • Customer Success Executive

    16 hours ago

    Noida, Uttar Pradesh, India Edunext Technologies Pvt. Ltd. Full time ₹ 2,20,000 - ₹ 4,00,000 per year

    Position- Customer Success ExecutiveRelevant Experience: - 1-2 YearsLocations- Noidakeyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagementMinimum Qualification: - Bachelor's degree mandatory.What we're looking forWe are seeking a dynamic Customer...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Kovaion Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    In Kovaion, Customer Success Managers (CSMs) / Solution Architect form the backbone of Project Delivery & Customer Retention. They are responsible for building strong relationships with customers, ensuring customers get the most value out of our services, and ultimately driving customer retention and growth. This unique role combines the strategic...

  • Customer Success Analyst

    4 weeks ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Shift timings: 9pm to 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the part of the customer success team...

  • Customer Success Specialist

    11 hours ago

    Noida, Uttar Pradesh, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Senior Customer Success Specialist Java SE is the most common platform for enterprise systems and ISV applications today. Oracle Java SE Subscription and Oracle Java SE Desktop Subscription are Oracle's solutions for enterprise developers and ISVs running mission-critical applications and infrastructure on the Java SE platform. Java Platform, Standard...

  • Customer Success

    1 week ago

    Noida, Uttar Pradesh, India Dreamsol Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards. Your role will involve utilizing strong analytical skills for requirement analysis and documentation, expertise in quality assurance...

  • Customer Success

    7 days ago

    Noida, Uttar Pradesh, India Dreamsol TeleSolutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: NoidaExperience: 2+ YearsWe are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical skills for requirement analysis and documentationExpertise in quality...

  • Customer Success

    1 week ago

    Noida, Uttar Pradesh, India Info Edge Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description: The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored...

  • Customer Success Manager

    2 weeks ago

    Noida, Uttar Pradesh, India Attentive Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About is a fast-growing vertical SaaS start-up, funded by PeakXV (Surge), Infoedge and Vertex Ventures, that provides innovative software solutions for the landscape, paving & construction industries in the United States. Our mission is to help businesses in this space improve their operations and grow their revenue through our simple & easy-to-use software...

  • Customer Success

    1 week ago

    Greater Noida, Uttar Pradesh, India DREAMSOL TELESOLUTIONS PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success (BA-QA) Specialist Location: NoidaPosted: 6 hours agoExperience: 2 Years We are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical...

  • Customer Success Manager

    6 days ago

    Noida, Uttar Pradesh, India MyOperator Full time ₹ 2,16,000 - ₹ 60,00,000 per year

    Customer Success ManagerAbout MyOperatorAt MyOperator, we're on a mission to transform how businesses communicate. We provide innovative cloud communication solutions that empower companies to deliver exceptional customer experiences. We're looking for a motivated and customer-focused individual to join our dynamic team and help us build strong, lasting...