Guest Delight Associate
17 hours ago
Job Description
Atlys' mission is to enable every person on earth to travel freely.
At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.
Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.
Job requirements
As a Guest Delight Associate at Atlys, you'll be the first point of contact for travelers, providing outstanding support through phone, chat, and email. You'll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience. You are a right fit, if you're passionate about helping people and thrive in a fast-paced, customer-focused environment. You're empathetic, detail-oriented, and committed to providing the best possible service.
The Job
- Delivering timely and professional support across multiple channels (calls, chat, email).
- Resolving visa-related concerns and inquiries with empathy and accuracy.
- Gaining and applying in-depth knowledge of Atlys' visa products and services.
- Collaborating with internal teams to address and close customer issues quickly.
- Documenting every interaction in our CRM system to maintain clear and accurate records.
- Following up with customers to ensure their concerns are fully resolved.
- Identifying gaps or inefficiencies in current processes and suggesting improvements.
- Staying current on visa regulations, travel policies, and Atlys product updates.
- Using customer support tools effectively to optimize service quality and response time.
Ideal Candidate
- Experience: At least 6 months in a customer calling or chat role
- Communication Skills: Fluent in both English and Hindi, with strong verbal and written communication.
- Problem-Solving Ability: A proactive and calm approach to resolving customer issues.
- Customer-Centric Attitude: High ownership, patience, and professionalism in every interaction.
- Tech Savviness: Comfort using CRMs and support tools for efficiency.
- Flexibility: Willingness to work rotational shifts and week-offs (6 days/week, 9-hour shifts with a 1-hour break).
- Attention to Detail: Excellent documentation and organisational skills.
- Supportive Nature: Confidence and clarity when guiding customers through their visa process.
If you're excited to help build a connected world through seamless travel experiences, we'd love to have you on our team.
Apply now and be part of the Atlys revolution—simplifying global travel, one visa at a time
-
Launchpad Fellowship- Guest Delight
2 weeks ago
Delhi, Delhi, India Atlys Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description Atlys' mission is to enable every person on earth to travel freely.At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the...
-
Guest Service Associate
17 hours ago
Delhi, Delhi, India The Innkeeping Co. Hotels Full time ₹ 3,00,000 - ₹ 4,50,000 per yearF&B Service Associate – The Innkeeping Co. Hotels, KasauliThe Innkeeping Co. Hotels is looking for a passionate F&B Service Associate to join our team at Delhi / Kasauli / Jaipur. We are seeking team members who share our love for genuine service and memorable experiences.Role Overview:As an F&B Service Associate, you will be part of our dining team,...
-
Guest Service Associate
1 day ago
Delhi, Delhi, India Ekatra Hospitality Ventures Full time ₹ 3,00,000 - ₹ 4,50,000 per yearRoles and Responsibilities* Ensure exceptional guest service by greeting guests, taking orders, serving food and beverages, and handling guest inquiries.* Maintain a clean and organized workspace, adhering to health and safety standards.* Collaborate with kitchen staff to ensure timely delivery of food orders.* Provide support to other departments as needed...
-
Guest Service Associate
23 hours ago
Delhi, Delhi, India Radisson Hotel Group Full time ₹ 2,00,000 - ₹ 6,00,000 per yearDo you have an eye for detail, do you want to add the finishing touch to something big? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur Banqueting Team are the final piece of the puzzle and have a natural stylish eye. They are sophisticated hosts and proactively...
-
Guest Experience Expert
3 days ago
Delhi, Delhi, India Marriott International Full time ₹ 1,50,000 - ₹ 4,50,000 per yearAdditional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationJW Marriott Hotel New Delhi Aerocity, Asset Area 4 - Hospitality District, New Delhi, Delhi, India, 110037ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARY – F&B and Event Service ExpertOur jobs aren't just about putting food on the table or...
-
Creative Associate
5 days ago
South Delhi, Delhi, India, Delhi Jungly Delights Full timeCompany DescriptionJungly Delights is a superfood snack company retailing online as well as offline. We specialize in snack bars and are available pan-India as well as wellness events and experiences. We are also opening an experiential wellness center. Role DescriptionThis is a full-time on-site role for a Creative and Design Associate located in South...
-
Reservation Associate
3 days ago
Delhi, Delhi, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 6,00,000 per yearWe are looking for a highly skilled and experienced Reservation Associate to join our team in the hospitality industry. The ideal candidate will have excellent communication skills and be able to provide top-notch service to our guests.Roles and ResponsibilityManage and coordinate reservations, ensuring accuracy and efficiency.Handle guest inquiries and...
-
Junior Operations Associate
1 week ago
Delhi, Delhi, India Wilderness Uncut Full time ₹ 3,00,000 - ₹ 4,50,000 per yearJob Description:As an Operations Associate, you will play a pivotal role in ensuring theseamless execution of our wildlife safaris and cultural trips. This position is perfect forfresh graduates or candidates with 1-2 years or experience who are passionate about travel and wildlife.Responsibilities:Guest Coordination: Assist in managing guest reservations,...
-
Delhi, Delhi, India Uno Hotels Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionAt Uno Hotels, we are committed to delivering exceptional service to create memorable stays that our guests will cherish always. Our hotels are designed to provide comfort and luxury, ensuring guests have a remarkable experience every time. We believe in hospitality that exceeds expectations.Role DescriptionThis is a full-time on-site role...
-
Engineering Associate
2 weeks ago
Delhi, Delhi, India Marriott International, Inc Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Description POSITION SUMMARY Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures using hand tools and power tools. Inspect and diagnose malfunctioning tools, equipment, electrical systems, apparatus, and components. Connect wires to circuit breakers, transformers, or other components....