Head CRM

4 days ago


Hyderabad, Telangana, India Lansum & Mk Realty LLP Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Job Summary:

We are seeking a seasoned and strategic CRM Head with over 12 years of experience to lead customer relationship operations in our luxury real estate division. The role requires strong leadership in managing the entire customer lifecycle from onboarding to handover and beyond while maintaining superior service standards expected by high-net-worth individuals (HNIs). The ideal candidate brings in-depth expertise in premium residential real estate, robust CRM systems, collections management, and customer engagement through digital and personalized strategies.

Key Responsibilities:

CRM Leadership & Strategy

  • Define and execute customer relationship strategies across all luxury residential projects.
  • Build and lead a high-performance CRM team, aligning CRM operations with sales, marketing, finance, and site execution teams.
  • Design customer experience journeys tailored to HNI client expectations from booking through possession and post-handover.

Customer Engagement & Retention

  • Implement personalized and automated communication flows (e.g., project updates, demand notes, milestone alerts).
  • Drive client satisfaction, retention, and referral sales through white-glove service models and proactive engagement.
  • Manage escalations with tact and professionalism, maintaining long-term client relationships.

Collections & Financial Coordination

  • Monitor and improve collection cycles through strategic follow-ups and relationship-led engagement.
  • Track 30+, 60+, and 90+ day overdue accounts with actionable dashboards.
  • Coordinate with financial institutions (banks/NBFCs) for disbursement aligned with construction progress.

Data Analytics & Compliance

  • Oversee data quality, system integrity, and analytics reporting within the CRM ecosystem.
  • Ensure compliance with RERA and internal governance for customer communications and records.
  • Develop CRM insights and dashboards for leadership reviews and business planning.

Qualifications & Skills:

  • Graduate/Postgraduate in Marketing, Business Management, or related field, MBA preferred.
  • 12+ years of CRM experience, with at least 5 years in a leadership role handling luxury or premium segment clients.
  • Expertise in real estate CRM platforms (e.g., Salesforce, Sell.Do, Zoho, or custom CRMs).
  • Deep understanding of HNI client behavior, expectations, and service standards.
  • Strong communication, problem-solving, and team leadership skills.
  • Excellent analytical mindset with experience in CRM-driven decision-making and reporting.

Benefits:

  • Competitive compensation with performance-linked incentives.
  • Opportunity to work with a premium brand in high-value real estate developments.
  • Leadership role with cross-functional visibility and strategic influence.

  • CRM Head

    7 days ago


    Hyderabad, Telangana, India Raghava Projects Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:The CRM Head will be responsible for leading the Customer Relationship Management function across all residential and commercial projects. We need experience candidates 15 to 20 years in Real Estate (CRM )This role involves strategizing, implementing, and overseeing all post-sales customer engagement, handover processes, and customer satisfaction...

  • CRM Head

    2 days ago


    Hyderabad, Telangana, India Elite Edge Full time

    We are looking for an experienced CRM Head with a strong background in the manufacturing or industrial sector. The ideal candidate will manage end-to-end customer relationship operations, complaint handling, order management, lead management, and billing & invoicing. This role requires strategic thinking, excellent communication, and hands-on experience with...


  • Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 12,00,000 - ₹ 17,00,000 per year

    Head – CRM, Business Analytics & RemarketingLocation:Secunderabad / Kukatpally / KPHB, HyderabadReports To:Executive Vice President & Head – Sales and MarketingIndustry:Healthcare / Fertility / GynaecologyExperience:5+ years (Healthcare or Service Industry preferred, not mandatory)Compensation:₹12 – 17 LPA (based on relevant experience &...

  • Growth Head

    7 days ago


    Hyderabad, Telangana, India MetaMorph Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Growth Head | HyderabadAscience-first personal care startup, backed by top investors and led by founders with multiple successful exits, is looking for aGrowth Headto drive its journey frompre-launch → scale.Role Highlights: Location:Hyderabad Reports directly to theFounder6-day work culture– high-ownership, fast-paced environmentWhat...


  • Hyderabad, Telangana, India Star Fertility Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Location: Secunderabad / Kukatpally / KPHB, HyderabadReports To: Executive Vice President & Head of Sales and MarketingIndustry: Healthcare / Fertility / GynaecologyExperience: 5+ years (Healthcare or Service Industry preferred, not mandatory)Designation: AGM / Senior Manager (depending on experience & capability)Position SummaryWe are seeking a seasoned and...

  • Head of Marketing

    4 days ago


    Hyderabad, Telangana, India Aayuv Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Head of MarketingLocation: HyderabadReporting To: Head of Revenue Officer (CRO)Role OverviewThe Head of Marketing will lead ekincares marketing strategy and execution across lead generation, B2B marketing, events, conferences, social media, content, and PR. The role will be instrumental in driving brand visibility, generating qualified leads, and...

  • Head of Marketing

    3 days ago


    Hyderabad, Telangana, India ekincare Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Head of MarketingLocation: HyderabadReporting To: Head of Revenue OfficerRole OverviewThe Head of Marketing will lead ekincares marketing strategy and execution across lead generation, B2B marketing, events, conferences, social media, content, and PR. The role will be instrumental in driving brand visibility, generating qualified leads, and enabling...

  • Head Crm

    5 days ago


    Hyderabad, Telangana, India Kansal Corporate Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Maintain smooth communication with customers and promptly replyRespond and resolve customer complaints quickly Identify the most efficient customer interaction approachesDevelop & execute customer relationship management campaigns t


  • Hyderabad, Telangana, India, Telangana Ferty9 Fertility Center Full time

    Head – CRM, Business Analytics & RemarketingLocation: Secunderabad / Kukatpally / KPHB, HyderabadReports To: Executive Vice President & Head – Sales and MarketingIndustry: Healthcare / Fertility / GynaecologyExperience: 5+ years (Healthcare or Service Industry preferred, not mandatory)Compensation: ₹12 – 17 LPA (based on relevant experience &...

  • Sales Head

    1 week ago


    Hyderabad, Telangana, India Bommidalaenterprises Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Sales Head will be responsible for leading and driving the companys sales strategy, business development initiatives, and revenue growth. This role requires a proven leader with strong strategic thinking, market understanding, and team management capabilities to expand business presence and achieve sales targets.Key ResponsibilitiesDevelop and implement...