CRM Head

12 hours ago

Hyderabad, Telangana, India Elite Edge Full time

We are looking for an experienced CRM Head with a strong background in the manufacturing or industrial sector. The ideal candidate will manage end-to-end customer relationship operations, complaint handling, order management, lead management, and billing & invoicing. This role requires strategic thinking, excellent communication, and hands-on experience with CRM tools to enhance customer satisfaction and loyalty.

Key Responsibilities

  • Maintain smooth communication with customers and respond to queries promptly.
  • Handle and resolve customer complaints efficiently.
  • Develop and execute customer relationship management campaigns to increase loyalty.
  • Identify efficient customer interaction approaches and optimize communication channels.
  • Order Management: Track from order placement to fulfillment, dispatch, shipping, and follow-ups.
  • Lead Management: Manage lead generation, segmentation, qualification, scoring, and conversion.
  • Coordinate with internal departments to improve customer interactions.
  • Monitor competitors' customer relationship practices.
  • Handle warranty management and coordinate with technical teams.
  • Implement strategies to expand the customer base, including upselling and cross-selling.
  • Manage billing and invoicing processes.

Mandatory Criteria

  • Minimum 11 years of experience in Customer Relationship Management (CRM) in Manufacturing or Industrial Industry.
  • Proficient in MS Office (Word, PowerPoint, Excel).
  • Strong complaint handling and resolution skills.
  • Experienced in order tracking, billing, and invoicing.
  • Skilled in lead management and customer relationship optimization.

Functional & Behavioral Competencies

Functional:

  • Excellent written and oral communication skills in English
  • Proficiency in CRM / ERP tools
  • Data analysis and market knowledge

Behavioral:

  • Analytical thinking & problem-solving
  • Teamwork and collaboration
  • Customer service orientation
  • High energy and decision-making skills

Preferred Skills / Tools

  • CRM platforms (SAP CRM, Salesforce, Zoho, or similar)
  • Billing & invoicing systems
  • Lead management and sales tracking tools

Job Types: Full-time, Permanent

Pay: ₹1,100, ₹1,400,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How many years of hands-on Customer Relationship Management (CRM) experience do you have?
  • Have you worked in the Manufacturing or Industrial sector?
  • Have you managed end-to-end order tracking and lead management in your previous role?
  • Have you been responsible for billing and invoicing in your previous roles?
  • Mention your current ctc
  • Are you willing to work onsite in Kondapur, Hyderabad?

Work Location: In person

  • CRM Head

    6 days ago

    Hyderabad, Telangana, India Raghava Projects Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:The CRM Head will be responsible for leading the Customer Relationship Management function across all residential and commercial projects. We need experience candidates 15 to 20 years in Real Estate (CRM )This role involves strategizing, implementing, and overseeing all post-sales customer engagement, handover processes, and customer satisfaction...

  • CRM Head

    10 hours ago

    Hyderabad, Telangana, India Nihara HR Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    · Customer analytics- Lifetime value, wallet share, basket analysis, purchase patterns etc. · Database management · Build Customer retention strategies · Run and lead customer loyalty program for 750+ retail outlets · Design and develop data driven and segment focus marketing campaigns focusing on increasing customer loyalty and...

  • Head of Business Analysis

    3 days ago

    Hyderabad, Telangana, India Ferty9 Fertility Center Full time ₹ 12,00,000 - ₹ 17,00,000 per year

    Head – CRM, Business Analytics & RemarketingLocation:Secunderabad / Kukatpally / KPHB, HyderabadReports To:Executive Vice President & Head – Sales and MarketingIndustry:Healthcare / Fertility / GynaecologyExperience:5+ years (Healthcare or Service Industry preferred, not mandatory)Compensation:₹12 – 17 LPA (based on relevant experience &...

  • Growth Head

    6 days ago

    Hyderabad, Telangana, India MetaMorph Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring: Growth Head | HyderabadAscience-first personal care startup, backed by top investors and led by founders with multiple successful exits, is looking for aGrowth Headto drive its journey frompre-launch → scale.Role Highlights: Location:Hyderabad Reports directly to theFounder6-day work culture– high-ownership, fast-paced environmentWhat...

  • Head Crm

    4 days ago

    Hyderabad, Telangana, India Kansal Corporate Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Maintain smooth communication with customers and promptly replyRespond and resolve customer complaints quickly Identify the most efficient customer interaction approachesDevelop & execute customer relationship management campaigns t

  • Regional Head

    2 weeks ago

    Hyderabad, Telangana, India Livspace Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Role Summary:Livspace is looking for high-impact senior leaders to drive regional growth in its real estate developer partnerships business. As Regional Head, you will take full ownership of revenue, profitability, and team performance for your respective zone. You will lead a team of Business Development and Key Account Managers, build deep strategic...

  • Sales Head

    1 week ago

    Hyderabad, Telangana, India Bommidalaenterprises Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Sales Head will be responsible for leading and driving the companys sales strategy, business development initiatives, and revenue growth. This role requires a proven leader with strong strategic thinking, market understanding, and team management capabilities to expand business presence and achieve sales targets.Key ResponsibilitiesDevelop and implement...

  • Head of Marketing

    2 weeks ago

    Hyderabad, Telangana, India Around29 Center for Enriched Studies Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description: Head of Marketing & AdmissionsLocation: HyderabadReports to: Managing Director / School DirectorEmployment Type: Full-TimeAbout Around29 Center for Enriched Studies (ACES)Around29 Center for Enriched Studies is committed to empowering lifelong learning by providing holistic, future-ready education. We emphasize academic excellence,...

  • Business Head

    6 days ago

    Hyderabad, Telangana, India Cognico Full time ₹ 10,00,000 - ₹ 24,00,000 per year

    Are you ready to dive into an exhilarating and rewarding role within the exciting world of ed- tech? About Us: Cognico is a pioneering force in the EdTech sector, dedicated to transforming education through innovative digital solutions. We aim to empower learners, educators, and institutions by delivering exceptional products and services that redefine...

  • Head Marketing

    3 days ago

    Hyderabad, Telangana, India Excellencia Junior Colleges , CBSE & International Schools Full time

    Job Title: Head Marketing & Brand StrategyLocation: HyderabadReports To: DirectorRole PurposeTo architect and lead the marketing, branding, and communication strategy that positions Excellencia Junior Colleges CBSE & International Schools as a pioneering hub of innovation, global learning, and Indian wisdom driving trust, admissions, and long-term...