CRM Head

2 days ago

Hyderabad, Telangana, India Elite Edge Full time

We are looking for an experienced CRM Head with a strong background in the manufacturing or industrial sector. The ideal candidate will manage end-to-end customer relationship operations, complaint handling, order management, lead management, and billing & invoicing. This role requires strategic thinking, excellent communication, and hands-on experience with CRM tools to enhance customer satisfaction and loyalty.

Key Responsibilities

  • Maintain smooth communication with customers and respond to queries promptly.
  • Handle and resolve customer complaints efficiently.
  • Develop and execute customer relationship management campaigns to increase loyalty.
  • Identify efficient customer interaction approaches and optimize communication channels.
  • Order Management: Track from order placement to fulfillment, dispatch, shipping, and follow-ups.
  • Lead Management: Manage lead generation, segmentation, qualification, scoring, and conversion.
  • Coordinate with internal departments to improve customer interactions.
  • Monitor competitors' customer relationship practices.
  • Handle warranty management and coordinate with technical teams.
  • Implement strategies to expand the customer base, including upselling and cross-selling.
  • Manage billing and invoicing processes.

Mandatory Criteria

  • Minimum 11 years of experience in Customer Relationship Management (CRM) in Manufacturing or Industrial Industry.
  • Proficient in MS Office (Word, PowerPoint, Excel).
  • Strong complaint handling and resolution skills.
  • Experienced in order tracking, billing, and invoicing.
  • Skilled in lead management and customer relationship optimization.

Functional & Behavioral Competencies

Functional:

  • Excellent written and oral communication skills in English
  • Proficiency in CRM / ERP tools
  • Data analysis and market knowledge

Behavioral:

  • Analytical thinking & problem-solving
  • Teamwork and collaboration
  • Customer service orientation
  • High energy and decision-making skills

Preferred Skills / Tools

  • CRM platforms (SAP CRM, Salesforce, Zoho, or similar)
  • Billing & invoicing systems
  • Lead management and sales tracking tools

Job Types: Full-time, Permanent

Pay: ₹1,100, ₹1,400,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How many years of hands-on Customer Relationship Management (CRM) experience do you have?
  • Have you worked in the Manufacturing or Industrial sector?
  • Have you managed end-to-end order tracking and lead management in your previous role?
  • Have you been responsible for billing and invoicing in your previous roles?
  • Mention your current ctc
  • Are you willing to work onsite in Kondapur, Hyderabad?

Work Location: In person

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