Technical Support Engineer

2 days ago

Ahmedabad, Gujarat, India Tech Holding Full time ₹ 45,00,000 - ₹ 90,00,000 per year

About us:

Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.  Our founders and team members have industry experience and have held senior positions in a wide variety of companies – from emerging startups to large Fortune 50 firms – and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.

About the Role

We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. In this role, you'll be the first point of contact for resolving IT issues — from basic troubleshooting via email/chat to complex configurations via phone. You will use remote desktop tools, write clear technical instructions, and escalate problems appropriately, earning the trust of customers through timely and accurate resolutions.

Key Responsibilities:
Deliver support via voice, email, chat, and remote desktop toolsServe as the first point of contact for incoming service request callsCommunicate fluently with native English speakers and global usersProvide telephonic and ticket-based support to local and off-site usersTroubleshoot and support end-user software, hardware, and network issuesRecord and manage tickets, following through to resolution and customer satisfactionDiagnose and resolve technical issues including account setup, network configuration, VPN, DNS, DHCP, etc.Guide users step-by-step via phone, chat, or email to resolve issuesEscalate unresolved issues to relevant internal teams (e.g., developers, admins)Document issues and resolutions clearly in the help desk knowledge baseFollow up with users to confirm issue resolution and system stabilityRequired Skills:
Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administrationExperience with SharePoint administrationBasic to advanced Windows and application troubleshootingFamiliarity with technical terms and protocols (e.g., DNS, DHCP, VPN)Knowledge of ticketing systems, SLA tracking, and escalation proceduresExperience with server/network monitoring tools and backup utilitiesMust have on-call support experience and ability to multitask under pressureStrong verbal and written communication skills, especially in EnglishPrior experience supporting international clients (preferred)Basic knowledge of AWS and Linux is a plusCustomer-first mindset with high emotional intelligenceStrong time and task management skillsNice to Have:
Experience with Intune administrationFamiliarity with backup tools and monitoring platformsUnderstanding of compliance and ITIL processesWhat we offer:
Learning & Development OpportunitiesTwo rotational week-offsEmployee + Family Health InsuranceVarious leave types for work-life balanceCollaborative team culture and exposure to global IT support environments

Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, and we consider qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic. If you require accommodation in the application process, please contact our HR 

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