Customer Success Manager

21 hours ago

Noida, Uttar Pradesh, India Maven Workforce Inc. Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company:
Maven Workforce

Location:
Noida (5 Days Working from Office)

Experience Required:
5–10 Years

Industry:
Staffing & Recruitment

About Maven Workforce

Maven Workforce is a dynamic staffing and talent solutions company committed to delivering high-quality workforce solutions to clients across industries. We specialize in connecting great talent with exceptional organizations through innovative, agile, and client-focused approaches.

Role Overview:

We are seeking a results-driven and client-focused
Client Partner
to lead client engagement, relationship management, and account growth. The ideal candidate will act as a strategic advisor and trusted partner for key clients, ensuring high satisfaction, delivering staffing solutions, and driving revenue through upselling, cross-selling, and account mining.

Key Responsibilities:

Client Engagement & Relationship Management

  • Develop and maintain strong, long-term relationships with key client stakeholders.
  • Serve as the single point of contact for client communications and escalations.
  • Ensure a high level of client satisfaction through proactive communication and support.

Account Growth & Revenue Expansion

  • Identify and execute opportunities for
    upselling
    ,
    cross-selling
    , and
    expanding service lines
    within existing accounts.
  • Drive
    account mining
    strategies to uncover new business within current clients.
  • Collaborate with delivery teams to align talent solutions with client needs.

Customer Success & Delivery Coordination

  • Work closely with recruitment and delivery teams to ensure timely and quality fulfillment of client requirements.
  • Understand client business challenges and provide tailored staffing solutions.
  • Monitor service quality, performance metrics, and client feedback to ensure delivery excellence.

Strategic Partnership

  • Develop account strategies and client roadmaps aligned with business goals.
  • Represent Maven Workforce in client reviews, QBRs, and strategy sessions.
  • Provide market insights, industry trends, and consultative support to clients.

Qualifications & Skills:

  • 5-10 years of experience in
    staffing/recruitment industry
    in a client-facing or account management role.
  • Proven success in
    client relationship building
    ,
    account growth
    , and
    customer success
    .
  • Strong understanding of staffing solutions across permanent, contract, and project-based hiring.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to manage multiple accounts and prioritize responsibilities.
  • Self-motivated, strategic thinker with a client-first mindset.

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