Service Operations Associate

About this role 

This is a unique opportunity to join our Global Retention Programs team within the Global Service & Delivery organization. You will support the team on delivering business-critical insights to the organization that will help Gartner identify client retention risks and constantly innovate our retention best practices. Your role specifically will be to identify and record actionable insights for the business from client testimonials. Come join us building something great 

What you'll do: 

• Collaborate directly with Gartner's Service Delivery, Sales, and R&A groups to drive client retention
• Synthesize and analyze client interviews, collating and sharing insights with the larger group aiming at improving client retention
• Develop compelling client value summaries based on client feedback and analysis
• Prepare weekly/monthly reports on the progress and performance of initiatives for internal and external stakeholder consumption
• Create and maintain account trackers in Google Sheets/Excel, incorporating inputs required by the client-facing team
• Continuously improve the quality of trackers, data dashboards, internal processes, and deliverables
• Manage stakeholders and build relationships with team members and cross-functional units
• Identify opportunities to replace manual processes with automation solutions
• Implement and replicate process optimization initiatives with support from senior team members

What you'll need: 

• 0-3 years of experience in operations, process management, multi-team coordination management
• Excellent written, verbal communication skills with an ability to convey insights in a group meeting 
• Proficiency in Microsoft Office Suite
• Comfortable understanding data and working with large data points

What you'll get: 

• Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more 
• Collaborative, team-oriented culture that embraces diversity  
• Professional development and unlimited growth opportunities

#L1-AV2

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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