Customer Service Associate

15 hours ago


Gurgaon, Haryana, India Keyway Abroad Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Customer Service Associate

Location: Gurgaon

Experience: 0–3 years in International Customer Service (UG freshers not eligible)

Education: Graduate / Post Graduate (UG must have relevant experience)

Shifts: 24x7 (Majorly Night Shifts)

Transport: Both-side cab facility provided

Job Summary

We are hiring Customer Service Associates for UHG (International Voice Process) at our Gurgaon location. The role involves handling international customer queries via voice support, ensuring quality service delivery in a professional 24x7 work environment.

Key Responsibilities

  • Handle international voice process customer queries and provide effective resolutions.
  • Ensure high standards of customer satisfaction and call quality.
  • Manage and resolve customer complaints with empathy and professionalism.
  • Maintain records of interactions in the company's CRM system.
  • Work in rotational shifts (including night shifts).

Requirements

  • Education: Graduate / Post Graduate (UG freshers not eligible).
  • 0–3 years of experience in International Customer Service – Voice Process.
  • Excellent verbal communication skills in English.
  • Flexibility to work in night shifts and a 24x7 environment.
  • Strong problem-solving and customer-handling skills.

Compensation & Benefits

  • Both-side cab facility.
  • Career growth opportunities in a global work environment.

Selection Process

  • HR Screening
  • AMCAT Test – B2 & Above
  • Operations Interview

How to Apply

Interested candidates can share their resume or contact us directly at

Job Type: Full-time

Work Location: In person



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