
Customer Service Associate
15 hours ago
Customer Service Associate
Location: Gurgaon
Experience: 0–3 years in International Customer Service (UG freshers not eligible)
Education: Graduate / Post Graduate (UG must have relevant experience)
Shifts: 24x7 (Majorly Night Shifts)
Transport: Both-side cab facility provided
Job Summary
We are hiring Customer Service Associates for UHG (International Voice Process) at our Gurgaon location. The role involves handling international customer queries via voice support, ensuring quality service delivery in a professional 24x7 work environment.
Key Responsibilities
- Handle international voice process customer queries and provide effective resolutions.
- Ensure high standards of customer satisfaction and call quality.
- Manage and resolve customer complaints with empathy and professionalism.
- Maintain records of interactions in the company's CRM system.
- Work in rotational shifts (including night shifts).
Requirements
- Education: Graduate / Post Graduate (UG freshers not eligible).
- 0–3 years of experience in International Customer Service – Voice Process.
- Excellent verbal communication skills in English.
- Flexibility to work in night shifts and a 24x7 environment.
- Strong problem-solving and customer-handling skills.
Compensation & Benefits
- Both-side cab facility.
- Career growth opportunities in a global work environment.
Selection Process
- HR Screening
- AMCAT Test – B2 & Above
- Operations Interview
How to Apply
Interested candidates can share their resume or contact us directly at
Job Type: Full-time
Work Location: In person
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