Technical Support Engineer

2 days ago

Baner, Maharashtra, India DeepTek Medical Imaging Pvt Ltd Full time ₹ 3,50,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote assistance channels.
  • Troubleshoot and resolve technical issues related to software and network, Firewall, Antivirus and other network and software related issues.
  • Perform software installations, configurations, and upgrades for solutions.
  • Collaborate with cross-functional teams including developers, QA engineers, and system administrators to diagnose and resolve complex technical problems.
  • Document and track customer reported issues using ticketing systems and follow up until resolution.
  • Conduct product training sessions for customers and internal teams as needed.
  • Stay updated with the latest trends and advancements in technology standards, networking protocols, and security best practices.
  • Configure and maintain Windows-based systems, ensuring optimal performance and security.
  • Manage firewall rules and configurations to ensure secure network communication for applications.
  • Monitor and troubleshoot SQL databases, performing backups, optimizations, and data integrity checks.
  • Configure and troubleshoot antivirus software to protect systems from malware and security threats.
  • Perform network configuration tasks including IP addressing, subnetting, VLAN setup, and routing protocols.
  • Configure and troubleshoot port settings to ensure proper communication between devices and systems.
  • Adhere to company policies, procedures, and service level agreements (SLAs) in all interactions with customers.
  • Candidates with DICOM applications, PACS, HL7, and medical imaging devices Knowledge will be given preference.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Proven experience 2-3 years as a Technical Support Engineer or similar role.
  • Candidates with healthcare industry, and DICOM domain knowledge will be given preference.
  • Strong understanding of network standards and protocols.
  • Proficiency in Windows operating systems and server environments. 5. Experience with firewall configurations and network security principles.
  • Knowledge of SQL databases and query languages (e.g., SQL Server, MySQL).
  • Familiarity with antivirus software and malware protection techniques. 8. Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and OSI model.
  • Experience with port configuration, network segmentation, and VLAN setup.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaborate effectively within a team.
  • Certifications such as DICOM, CompTIA Network+, MCSA: Windows Server, or CCNA are a plus.

This job description outlines the primary responsibilities, skills, and qualifications required

for the Technical Support Engineer role in the DICOM domain. Candidates who meet these

criteria and possess a strong technical background with or without expertise in DICOM but

related technologies are encouraged to apply.

Company Location

Baner, Pune

Please share your resume on

Job Type: Full-time

Pay: ₹350, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund
  • Work from home

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