Desktop Support Engineer
2 weeks ago
Job Summary:
The Desktop Support Engineer will be responsible for providing technical assistance and support to end-users for hardware, software, and network-related issues. The role involves troubleshooting, installation, maintenance, and ensuring smooth day-to-day IT operations within the organisation.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems
- Troubleshoot hardware and software issues both onsite and remotely.
- Manage user accounts, email configurations, and network access (Active Directory, Outlook, etc.).
- Handle software installations and updates as per company's IT policy.
- Ensure antivirus and security patches are updated regularly.
- Maintain IT asset inventory and documentation.
- Provide support for LAN/WAN connectivity, internet, and Wi-Fi issues.
- Assist in setting up projectors, video conferencing, and other IT equipment.
- Escalate unresolved issues to higher-level technical teams when necessary.
- Provide end-user training and guidance for IT systems and tools.
Skills & Competencies:
- Strong knowledge of Windows OS, MS Office, Outlook, and networking basics.
- Familiarity with Active Directory, DNS, DHCP, and remote desktop tools.
- Good problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Ability to work under pressure and handle multiple support requests.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
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