Infra Services VDI Engineer
2 weeks ago
Title: Senior VDI Consultant – Citrix/Azure/VMware
Location: Pune,balewadi
Shift: 3:30 PM – 12:30 AM IST (Aligned to US ET support window)
Fill time role
About:Join the core team delivering 24x7 operational support for a large-scale Virtual Desktop and Applications environment supporting 90,000–100,000 users and 50,000+ VMs across Citrix, Azure, and VMware platforms.
Key Responsibilities
- Provide advanced support, monitoring, and maintenance for Citrix Virtual Apps and Desktops, Azure Virtual Desktop, and VMware environments.
- Lead efforts to enhance image management, patching, provisioning, and migration processes.
- Manage incident triage, root cause analysis, and documentation within ITSM tools.
- Create and maintain PowerShell scripts and other automation solutions for routine tasks.
- Collaborate with US and offshore teams for seamless 24x7 support operations.
- Prepare daily and weekly operational reports summarizing key metrics, incidents, and improvement opportunities.
- Participate in client review meetings to discuss performance and backlog reduction.
Required Skills & Qualifications
- 8+ years in End User Compute (EUC) operations with 5+ years on Azure, Citrix, and VMware platforms.
- Proven experience in Citrix Virtual Apps and Desktops, Azure Virtual Desktop, VMware Horizon, and Windows OS troubleshooting.
- Strong proficiency in PowerShell scripting for automation and reporting.
- Familiarity with ITIL processes (Incident, Problem, Change Management).
- Hands-on experience with ITSM tools (ServiceNow, Remedy, etc.).
- Excellent communication skills for collaboration in distributed teams.
- Ability to work independently and drive technical improvements.
Preferred Skills
- Expertise in Citrix Cloud, Citrix Studio, MCS/PVS, and advanced troubleshooting.
- Experience supporting large-scale enterprise virtual desktop environments (50k+ users).
- Exposure to automation and orchestration frameworks in VDI environments.
Reporting
- Submit daily operational summaries and weekly performance reports covering trends, incidents, and process improvements.
- Collaborate with the Domestic Operations Manager (US) for review meetings and escalation handling.
Why Join
- Opportunity to be part of a flagship virtualization project from its foundation phase.
- High-visibility role with potential to grow into a team lead as the project scales to 15–20 members in 2026.
- Work with a global team managing one of the largest Citrix/Azure VDI environments.
Job Type: Full-time
Pay: ₹1,500, ₹4,500,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Ability to commute/relocate:
- Baner, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Notice Period in days? (Max 30 Days)
- CTC?
- ECTC?
Experience:
- Citrix: 8 years (Required)
- Azure VM: 7 years (Required)
- VMWare: 5 years (Required)
Location:
- Baner, Pune, Maharashtra (Required)
Work Location: In person
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