Technical Support Executive

1 day ago


Baner, Maharashtra, India 2d388a9e-b4e7-4034-bb92-c1caa44ce46d Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Technical Support Engineer

Profile Overview

Position: Technical Support Engineer

Experience: 1 - 3 Years

Salary: Up to 3 lpa

Location: Office No. 203, Sr.No.270/1/23, Deron Heights, Baner, Baner Road, Pune – 411045

Working Days: Mon-Sat

Timings: 9:30 AM – 5:30 PM

Joining: Immediate

Job Summary

Provide technical support to schools and colleges using Edubotix's AI-ERP platform by handling

queries, resolving basic issues, and coordinating with internal teams for escalations.

Key Responsibilities

1.Provide frontline support (calls, email, chat) to schools using software, addressing issues

related to attendance, fees, LMS, and analytics.

2.Diagnose and resolve platform Querries.

3.Log, track, and manage support tickets in the ticketing system; escalate critical or

complex problems to product and engineering teams.

4.Coordinate with internal teams (AI, product, dev) to ensure prompt resolution, and follow

up with educational institutes to confirm fix and satisfaction.

5.Build and maintain a knowledge base / FAQ & guide school staff on feature use and best

practices.

Skills

∙Good communication skills

∙Basic computer and internet knowledge

∙Customer-handling and patience

∙Basic understanding of web applications/ERPs

∙Ability to log and track tickets

∙Willingness to learn product features

∙API Integeration, Understanding

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Work Location: In person



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