Technical Support Executive
1 day ago
Technical Support Engineer
Profile Overview
Position: Technical Support Engineer
Experience: 1 - 3 Years
Salary: Up to 3 lpa
Location: Office No. 203, Sr.No.270/1/23, Deron Heights, Baner, Baner Road, Pune – 411045
Working Days: Mon-Sat
Timings: 9:30 AM – 5:30 PM
Joining: Immediate
Job Summary
Provide technical support to schools and colleges using Edubotix's AI-ERP platform by handling
queries, resolving basic issues, and coordinating with internal teams for escalations.
Key Responsibilities
1.Provide frontline support (calls, email, chat) to schools using software, addressing issues
related to attendance, fees, LMS, and analytics.
2.Diagnose and resolve platform Querries.
3.Log, track, and manage support tickets in the ticketing system; escalate critical or
complex problems to product and engineering teams.
4.Coordinate with internal teams (AI, product, dev) to ensure prompt resolution, and follow
up with educational institutes to confirm fix and satisfaction.
5.Build and maintain a knowledge base / FAQ & guide school staff on feature use and best
practices.
Skills
∙Good communication skills
∙Basic computer and internet knowledge
∙Customer-handling and patience
∙Basic understanding of web applications/ERPs
∙Ability to log and track tickets
∙Willingness to learn product features
∙API Integeration, Understanding
Job Type: Full-time
Pay: ₹15, ₹25,000.00 per month
Work Location: In person
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