Customer Suport Executive
3 days ago
About the Role
We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, helping resolve queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and chats in a professional manner.
- Assist customers with inquiries, complaints, and support requests.
- Provide accurate product/service information and guide customers through solutions.
- Record and track customer interactions in the CRM system.
- Escalate complex issues to the appropriate department for resolution.
- Follow up with customers to ensure their queries are resolved satisfactorily.
- Maintain a high level of customer satisfaction and adhere to service quality standards.
Qualifications
- Bachelor's degree in any discipline (or equivalent experience).
- Proven experience in customer service, support, or a similar role (preferred).
- Excellent communication skills in English [and local language, if applicable].
- Strong problem-solving and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Basic computer knowledge and familiarity with CRM tools.
Preferred Skills
- Experience in handling phone, email, and chat support.
- Knowledge of customer support best practices and KPIs.
- Ability to remain calm and patient under pressure.
Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Paid time off and other employee perks.
- Career growth and learning opportunities.
- Friendly and supportive work environment.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8, ₹28,745.49 per month
Work Location: In person
Speak with the employer
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