Customer Suport Executive

3 days ago


Bhubaneswar Orissa, India Clogic Softtech LLP Full time ₹ 34,289 - ₹ 3,42,892 per year

About the Role

We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, helping resolve queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats in a professional manner.
  • Assist customers with inquiries, complaints, and support requests.
  • Provide accurate product/service information and guide customers through solutions.
  • Record and track customer interactions in the CRM system.
  • Escalate complex issues to the appropriate department for resolution.
  • Follow up with customers to ensure their queries are resolved satisfactorily.
  • Maintain a high level of customer satisfaction and adhere to service quality standards.

Qualifications

  • Bachelor's degree in any discipline (or equivalent experience).
  • Proven experience in customer service, support, or a similar role (preferred).
  • Excellent communication skills in English [and local language, if applicable].
  • Strong problem-solving and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

  • Experience in handling phone, email, and chat support.
  • Knowledge of customer support best practices and KPIs.
  • Ability to remain calm and patient under pressure.

Benefits

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Paid time off and other employee perks.
  • Career growth and learning opportunities.
  • Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹28,745.49 per month

Work Location: In person

Speak with the employer



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