Customer Suport Executive

6 hours ago

Bhubaneswar Orissa, India Clogic Softtech LLP Full time ₹ 34,289 - ₹ 3,42,892 per year

About the Role

We are looking for a proactive and customer-focused Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, helping resolve queries, providing product/service information, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, patience, and a strong problem-solving attitude.

Key Responsibilities

  • Handle inbound and outbound customer calls, emails, and chats in a professional manner.
  • Assist customers with inquiries, complaints, and support requests.
  • Provide accurate product/service information and guide customers through solutions.
  • Record and track customer interactions in the CRM system.
  • Escalate complex issues to the appropriate department for resolution.
  • Follow up with customers to ensure their queries are resolved satisfactorily.
  • Maintain a high level of customer satisfaction and adhere to service quality standards.

Qualifications

  • Bachelor's degree in any discipline (or equivalent experience).
  • Proven experience in customer service, support, or a similar role (preferred).
  • Excellent communication skills in English [and local language, if applicable].
  • Strong problem-solving and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

  • Experience in handling phone, email, and chat support.
  • Knowledge of customer support best practices and KPIs.
  • Ability to remain calm and patient under pressure.

Benefits

  • Competitive salary and performance-based incentives.
  • Health and wellness benefits.
  • Paid time off and other employee perks.
  • Career growth and learning opportunities.
  • Friendly and supportive work environment.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8, ₹28,745.49 per month

Work Location: In person

Speak with the employer

  • Customer Relationship Executive

    2 days ago

    Bhubaneswar, Orissa, India AB Placement Services Full time ₹ 1,20,000 - ₹ 1,92,000 per year

    Job Title: Customer Relationship ExecutiveQualification: Any GraduateSalary: ₹10,000 – ₹16,000 per monthJob Description:We are hiring Customer Relationship Executives to manage client interactions, resolve queries, and build strong customer relationships. Good communication skills and a customer-first attitude are required. Freshers can apply.Job Type:...

  • Executive - Customer Service

    1 week ago

    Bhubaneswar, Orissa, India WIZMAN Full time

    We are urgently looking for **Executive - Customer Service (Real Estate Back Office Marketing)** Orissa location, for one renowned Real-estate company in India Position**:Executive - Customer Service (Real Estate Back Office Marketing)** Experience: 3 - 6 years of relevant experience in Real Estate sector Job Responsibility: - MIS handling as in...

  • Customer Relationship Executive

    2 days ago

    Bhubaneswar, Orissa, India Clogic Softtech LLP Full time ₹ 88,800 - ₹ 12,00,000 per year

    About the RoleWe are seeking a proactive and customer-focused Customer Relationship Executive to be the key point of contact for our clients. This role involves understanding customer needs, resolving issues, handling complaints, and ensuring a positive customer experience to drive loyalty and satisfaction.Key ResponsibilitiesManage a portfolio of customers...

  • Customer Relationship Executive

    7 days ago

    Bhubaneswar, Orissa, India Triconn solutions Full time

    Urgently hiring... **Customer relationship executive ( CRE)** AND SMART CANDIDATES REQUIRED AND (SHOULD KNOW MIN EXCEL) And should be from BBSR. Location: Shaheed nagar, Bhubaneswar, Odisha. **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Morning shift Supplemental pay types: - Performance...

  • Customer Care Executive

    6 days ago

    Bhubaneswar, Orissa, India 10xgrowthaccelerator Full time

    **Job Title: Customer Support Executive - Inbound Voice Process** **Location**:Bhubaneswar (Work from Office) Shift: 24/7 Rotational (Female shift window: 7 AM - 9 PM) Working Days: 6 days/week | 9-hour shifts **Key Responsibilities**: - Handle inbound/outbound customer calls - Resolve queries and provide accurate information - Document interactions and...

  • customer support executive

    5 hours ago

    Bhubaneswar, Orissa, India 10x Growth Accelerator Full time ₹ 1,68,000 - ₹ 1,92,000 per year

    Job description:Customer Support Executive (Work from Office)Location: BhubaneswarSalary:Freshers: ₹14,500/monthExperience certificate is mandatory for experienced candidatesWork Schedule:Shift: 9 hours per day (including breaks)Working Days: 6 days a week (rotational)Week Off: RotationalCab Facility: Not applicableKey Responsibilities:Handle inbound...

  • Customer Care Executive

    7 days ago

    Bhubaneswar, Orissa, India 10x Growth Accelerator Full time ₹ 1,72,800 - ₹ 1,92,000 per year

    Job description:Position: Customer Support ExecutiveLocation: Bhubaneswar (Work from Office)Job Type: Full-timeONLY maleWork ScheduleShift: 9 hours/day (including breaks)Working Days: 6 days/week (rotational)Week Off: RotationalCab Facility: Not providedKey ResponsibilitiesHandle inbound customer calls in a professional and courteous manner.Resolve queries...

  • customer support executive

    5 hours ago

    Bhubaneswar, Orissa, India Upskill Academy Full time ₹ 14,000 - ₹ 1,80,000 per year

    Job description:Customer Support Executive (Work from Office)Location: BhubaneswarExperience certificate is mandatory for experienced candidatesWork Schedule:Shift: 9 hours per day (including breaks)Working Days: 6 days a week (rotational)Week Off: RotationalCab Facility: Not applicableKey Responsibilities:Handle inbound customer calls professionally.Resolve...

  • Executive - Ao&cs in The Role of Customer Service

    7 days ago

    Bhubaneswar, Orissa, India InterGlobe Aviation (IndiGo) Full time

    **Job Posting Start Date**:17 Jul 2024 **Location**: Bhubaneswar, OR, IN **Company**:InterGlobe Aviation Ltd **JOB DESCRIPTION** **Executive - AO&CS in the role of Customer Service** **(OUText - Customer Service)** **Job purpose**: To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable...

  • Customer Experience Executive

    27 minutes ago

    Bhubaneswar, Orissa, India Tatwa Technologies Ltd Full time ₹ 96,000 - ₹ 1,20,000 per year

    1- Improve relation with customer2- Address customer concerns3- Approaching prospective customers4- Manage and resolve customer complaints5- Improve customer experience6- Ensure outstanding customer satisfaction.Job Types: Full-time, Permanent, FresherLanguage:Hindi (Preferred)Interested candidates can contact Job Types: Full-time, Permanent, FresherPay:...