Team Lead – Operations

3 days ago

Bengaluru, Karnataka, India TechWise Digital Full time ₹ 80,000 - ₹ 1,20,000 per year

We are looking for a proactive and detail-oriented Team Lead to oversee a team of analysts in a high-volume, fast-paced transactional environment. The ideal candidate will be responsible for driving team performance, maintaining operational excellence, and collaborating with global partners to ensure smooth execution of business processes.

Key Responsibilities

  • Lead and manage a team of 10–15 analysts, ensuring effective workload distribution and timely delivery of outcomes.
  • Conduct quality checks on deliverables to ensure accuracy and compliance with standards.
  • Provide ongoing coaching, mentoring, and performance feedback to enhance team efficiency and engagement.
  • Monitor and manage KPIs related to productivity, quality, and turnaround time.
  • Collaborate with cross-functional teams globally to resolve escalations and support business priorities.
  • Develop a strong understanding of internal systems to handle both general and specialized team requirements.
  • Identify opportunities for process improvement and operational efficiency.
  • Participate in special initiatives and projects as required.
  • Perform quality assurance testing of client sites and track issue resolution.
  • Maintain clear, professional communication and foster a positive, inclusive, and collaborative work environment.

Required Qualifications

  • Minimum 5 years of professional experience, including 1+ year in a leadership role.
  • Strong knowledge of MS Excel (understanding and creating formulas).
  • Working knowledge of Microsoft Office tools.
  • Ability to quickly learn new processes and train team members effectively.
  • Strong problem-solving, analytical, and customer service orientation.
  • Excellent verbal and written communication skills.
  • Ability to adapt to shifting priorities and deadlines.
  • Bachelor's degree or equivalent qualification.

Preferred Qualifications

  • Experience leading teams in a transaction processing or shared services environment.
  • Advanced proficiency in MS Excel (Macros, Data Visualization).

Skills: processing,excel,lead

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