Hr Operations Team Lead

4 days ago

Bengaluru, Karnataka, India SuperSeva Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

1. Team Leadership & Supervision

* Lead, mentor, and motivate a team to achieve KPIs and SLAs.

* Allocate daily tasks, monitor productivity, and ensure smooth workflow.

* Conduct regular team meetings and performance reviews.

2. Operations Management

* Oversee daily operations to ensure compliance with company policies and standards.

* Track and analyze operational performance metrics.

* Identify bottlenecks and implement solutions for process efficiency.

3. Client & Stakeholder Management

* Act as a point of contact for clients/stakeholders regarding operational issues.

* Ensure service delivery aligns with client expectations.

* Prepare and share periodic reports with management and clients.

4. Process Improvement & Compliance

* Monitor and improve operational processes for better efficiency and cost-effectiveness.

* Ensure compliance with company policies, industry regulations, and safety standards.

* Implement best practices and support continuous improvement initiatives.

5. People Development

* Train and develop team members on processes, tools, and soft skills.

* Manage employee engagement, conflict resolution, and attrition.

* Support succession planning and employee career growth.

6. Reporting & Documentation

* Maintain accurate reports on team performance, attendance, and productivity.

* Share weekly/monthly operational reports with management.

* Document SOPs, risk assessments, and improvement plans.

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