Manager-IT Support

1 week ago

Noida, Uttar Pradesh, India Buniyad Real Estate Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Team Leadership & Development: Manage and mentor the IT support team, providing guidance, training, and performance evaluations to ensure a high-performing support function.
  • Service Desk Management: Oversee daily operations of the IT help desk, ensuring prompt and effective handling of support requests and incidents.
  • Policy & Procedure Implementation: Develop and enforce IT support policies and procedures to standardize operations and improve efficiency.
  • Performance Monitoring: Track key performance indicators (KPIs) such as response times, resolution rates, and user satisfaction to assess and enhance support services.
  • Vendor & Asset Management: Manage relationships with external vendors, oversee procurement of IT equipment, and maintain accurate records of IT assets.
  • User Support & Training: Provide high-quality technical assistance to users, including training sessions to enhance their understanding of IT systems and tools.
  • Security & Compliance: Ensure IT support practices comply with organizational security policies and relevant regulations, addressing vulnerabilities proactively.
  • Documentation: Maintain comprehensive documentation of support processes, configurations, and procedures for reference and Telematics+2BizIT Solutions Ireland

Qualifications & Experience

  • Experience: Minimum of 4 years in IT support roles, with at least 2 years in a managerial or supervisory position.

Essential Skills

  • Technical Proficiency: Strong understanding of IT systems, networks, hardware, and software applications.
  • Leadership: Proven ability to lead and develop a team, fostering a collaborative and productive work environment.
  • Problem-Solving: Excellent analytical skills to diagnose issues and implement effective solutions.
  • Communication: Strong verbal and written communication skills to interact with team members, stakeholders, and vendors.
  • Customer Service Orientation: Commitment to delivering high-quality support and ensuring user Solutions Ireland+1Role & responsibilities

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