Customer Support Executive – International Voice Process

2 days ago

Yerawada Pune Maharashtra, India Elevate X Solutions Full time ₹ 30,000 - ₹ 5,50,000 per year

Customer Support Executive – Canadian Telecom (International Voice Process)

Eligibility: Graduates & Undergraduates with minimum 6 months – 1+ year of experience in international voice process

Employment Type: Full-Time

Salary Structure

· 6 to 18 months of international voice experience

o CTC: Up to ₹4.5 LPA

o During Training: ₹30,915

o Post Training: ₹34,665

· 18+ months of international voice experience

o CTC: Up to ₹5 LPA

o During Training: ₹34,350

o Post Training: ₹38,517

Final salary will be discussed post-validation of salary slips.

Eligibility & Guidelines

· Experience: Minimum 6 months in international voice

· Maximum gap considered: Up to 12 months only (no exceptions)

· Candidate should be within the hiring zone (no nodal points anymore)

Key Responsibilities

· Handle inbound/outbound calls for Canadian telecom customers

· Provide effective solutions and ensure excellent customer satisfaction

· Meet process-specific performance metrics and quality benchmarks

· Adhere to training, compliance, and operational standards

Required Skills

· Excellent communication skills in English (verbal & written)

· Customer-first mindset with problem-solving ability

· Willingness to work in rotational shifts (if applicable)

· Ability to handle queries in a professional & empathetic manner

This role is an excellent opportunity for candidates with international voice experience who are looking to grow in a high-performance telecom process with competitive pay.

Job Types: Full-time, Permanent

Pay: ₹300, ₹550,000.00 per year

Benefits:

  • Paid sick time
  • Paid time off

Work Location: In person

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