
Customer Support Executive
24 hours ago
Customer Support Executive - International Voice (US Process)
Location: Mumbai
Employment Type: Full-Time
Shift: US Shifts (Between 6:30 PM to 3:30 AM IST)
Work Mode: Work from Office
Experience Required: Fresher
Education: Minimum HSC (12th Pass) / Graduate / Undergraduate
Age Limit: Up to 44 years
- ____________________
**Job Description**:
We are hiring experienced Customer Support Executives for an international voice process catering to US customers. This is a voice-based BPO role involving both inbound and outbound calling.
- ____________________
Key Responsibilities:
- Handle customer queries through international voice calls (US Process).
- Resolve issues efficiently while ensuring customer satisfaction.
- Document customer interactions and update internal systems.
- Meet performance targets including AHT, call quality, and resolution.
- Communicate fluently in English with accuracy and professionalism.
- ____________________
**Required Skills**:
- Minimum 1 year of international voice process experience (BPO only).
- Excellent verbal communication in English.
- Ability to work night shifts (US Timezone).
- Basic computer knowledge and familiarity with CRM tools.
- ____________________
Salary Details:
- Fresher-12 months of international voice experience:
Up to ₹3.5 LPA CTC + Incentives
- 12-18 months of international voice experience:
Up to ₹5 LPA CTC (Approx. ₹33,650/month) + Incentives
- Above 18 months of international voice experience:
Up to ₹5.5 LPA CTC (Approx. ₹37,400/month) + Incentives
- ____________________
Perks & Benefits:
- Fixed salary + performance-based incentives
- International work environment
- Career growth opportunities
- Training & development support
**Job Types**: Full-time, Permanent
Pay: ₹200,000.00 - ₹550,000.00 per year
**Benefits**:
- Paid sick time
- Paid time off
Work Location: In person
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