Customer Support Executive

12 hours ago

Malad West Dely Mumbai Maharashtra, India Elevate X Solutions Full time

Customer Support Executive - International Voice (US Process)

Location: Mumbai

Employment Type: Full-Time

Shift: US Shifts (Between 6:30 PM to 3:30 AM IST)

Work Mode: Work from Office

Experience Required: Fresher

Education: Minimum HSC (12th Pass) / Graduate / Undergraduate

Age Limit: Up to 44 years
- ____________________

**Job Description**:
We are hiring experienced Customer Support Executives for an international voice process catering to US customers. This is a voice-based BPO role involving both inbound and outbound calling.
- ____________________

Key Responsibilities:

- Handle customer queries through international voice calls (US Process).
- Resolve issues efficiently while ensuring customer satisfaction.
- Document customer interactions and update internal systems.
- Meet performance targets including AHT, call quality, and resolution.
- Communicate fluently in English with accuracy and professionalism.
- ____________________

**Required Skills**:

- Minimum 1 year of international voice process experience (BPO only).
- Excellent verbal communication in English.
- Ability to work night shifts (US Timezone).
- Basic computer knowledge and familiarity with CRM tools.
- ____________________

Salary Details:

- Fresher-12 months of international voice experience:
Up to ₹3.5 LPA CTC + Incentives
- 12-18 months of international voice experience:
Up to ₹5 LPA CTC (Approx. ₹33,650/month) + Incentives
- Above 18 months of international voice experience:
Up to ₹5.5 LPA CTC (Approx. ₹37,400/month) + Incentives
- ____________________

Perks & Benefits:

- Fixed salary + performance-based incentives
- International work environment
- Career growth opportunities
- Training & development support

**Job Types**: Full-time, Permanent

Pay: ₹200,000.00 - ₹550,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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