Chat Support Executive

3 days ago

Malad West Dely Mumbai Maharashtra, India Theorynine Technologies Pvt Ltd Full time

Job Title: Chat & Email Support Executive

  • Location: Mumbai Malad(On-site)
  • Department: Customer Support & Service
  • Reporting to: Customer Support Lead / Business Head Employment
  • Type: Full-time
  • About: A subscription-based platform providing exclusive flight and hotel deals for individual travelers, agents, and corporates.

Our mission — Fly More. Stay Better. Spend Less. We're looking for a detail-oriented and customer-focused Chat & Email Support Executive to manage online communication, assist members, and deliver a seamless customer experience.

Key Responsibilities

  • Handle customer queries via chat, email, and WhatsApp promptly and professionally.
  • Respond to inquiries about subscriptions, login access, flight/hotel deals, renewals, and offers.
  • Log and track issues, ensuring timely follow-up and resolution.
  • Coordinate with the Sales, Operations, and Tech teams for quick issue handling.
  • Maintain detailed communication records and update the CRM or ticketing system. Share FAQs, policies, and plan details with customers to promote self-service.
  • Identify upselling or renewal opportunities during customer interactions. Ensure service quality and response timelines are consistently met.

Required Skills & Qualifications

  • 1–2 years of experience in customer support / chat process / email handling (travel industry preferred).
  • Excellent written English and clear communication skills.
  • Strong attention to detail and problem-solving ability.
  • Comfortable using CRM tools, email platforms, and WhatsApp Web. Positive, patient, and customer-first attitude.

To Apply: |

Job Type: Full-time

Pay: ₹10, ₹35,000.00 per month

Work Location: In person

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