
Customer Support Executive – Canadian International Voice Process
4 days ago
Customer Support Executive – Canadian International Voice Process
Eligibility: Graduates & Undergraduates with 1+ year of experience in international voice process
Employment Type: Full-Time
Salary Structure
· 612 to 18 months of international voice experience
o CTC: Up to ₹4.5 LPA
o During Training: ₹30,915
o Post Training: ₹34,665
· 18+ months of international voice experience
o CTC: Up to ₹5 LPA
o During Training: ₹34,350
o Post Training: ₹38,517
Final salary will be discussed post-validation of salary slips.
Eligibility & Guidelines
· Experience: Minimum 1 Year in international voice
· Maximum gap considered: Up to 12 months only (no exceptions)
· Candidate should be within the hiring zone (no nodal points anymore)
Key Responsibilities
· Handle inbound/outbound calls for Canadian telecom customers
· Provide effective solutions and ensure excellent customer satisfaction
· Meet process-specific performance metrics and quality benchmarks
· Adhere to training, compliance, and operational standards
Required Skills
· Excellent communication skills in English (verbal & written)
· Customer-first mindset with problem-solving ability
· Willingness to work in rotational shifts (if applicable)
· Ability to handle queries in a professional & empathetic manner
This role is an excellent opportunity for candidates with international voice experience who are looking to grow in a high-performance telecom process with competitive pay.
Job Types: Full-time, Permanent
Pay: ₹300, ₹550,000.00 per year
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
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