Customer Relations

6 days ago

Noida, Uttar Pradesh, India Gandaram Jewellers Full time ₹ 4,80,000 - ₹ 6,00,000 per year

Role Title:
CRM & Sales Executive – Jewellery DivisionLocation:
Noida / Delhi (On-site)Salary Range:
₹40,000 – ₹50,000 per month (based on experience)Type:
Full-timeAbout the Role:

We're looking for a
Customer Relations & Sales Support Executive
to be the voice of our brand — someone who will handle all customer inquiries with warmth, precision, and professionalism. The role involves
calling customers and potential leads
, coordinating
order updates and follow-ups
, and ensuring every client receives a seamless, high-touch jewellery buying experience.

Key Responsibilities:

  • Handle inbound and outbound calls for customer inquiries, orders, and service requests
  • Proactively follow up with clients for order check-ins, delivery updates, and feedback
  • Reach out to new and potential customers to build long-term relationships
  • Maintain accurate records of leads, customer interactions, and follow-up actions in CRM
  • Collaborate with the sales and marketing teams to ensure smooth customer communication
  • Draft polished and professional messages, emails, and WhatsApp replies in English
  • Support the in-store customer experience by ensuring prompt and courteous communication

Requirements:

  • Excellent command over
    spoken and written English
    (fluency is essential)
  • Pleasant and confident phone communication skills
  • Basic understanding of
    fine jewellery terminology
    (metals, gemstones, diamonds, etc.)
  • Minimum
    1–2 years of experience
    in the
    jewellery or luxury jewellery retail
    industry
  • Strong organizational and follow-up skills
  • Proficiency in using CRMs, Excel, and WhatsApp Business tools
  • Prior experience in handling customer queries for a jewellery or premium retail brand (Experience NEEDED, NO FRESHERS)
  • Basic Knowledge of gold, diamond, and silver jewellery processes and terminology
  • Bilingual proficiency (English and Hindi)

Why Join Us:

  • Be part of a legacy brand known for craftsmanship and customer trust
  • Opportunity to work closely with management and contribute to business growth
  • Professional, warm, and collaborative environment

If this sounds like you, we'd love to hear from you Apply on LinkedIn OR send your resume and portfolio (or sample work) to

with the subject line
"Application – CRM & Sales Executive Role.

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