Customer Relation Executive

7 days ago

Noida, Uttar Pradesh, India Kezan consulting Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Company Overview:
Kezan consulting is a leading Human Resources Services company based in India. We specialize in providing comprehensive solutions for businesses in employee management, recruitment, training, and development. With a strong focus on customer satisfaction, we aim to deliver exceptional service and build long-term relationships with our clients.
Role and Responsibilities:
As a Customer Relation Executive, you will be responsible for managing inbound and outbound calls, addressing customer queries and concerns professionally. Your key responsibilities will include:
  • Building and maintaining strong customer relationships to ensure satisfaction and loyalty
  • Implementing strategies for customer retention and encouraging repeat business
  • Collaborating with the sales team to identify upsell and cross-sell opportunities
  • Maintaining accurate customer records in the CRM system
  • Analyzing feedback to suggest process improvements and optimize customer experience

Candidate Qualifications:
To be successful in this role, you should have the following qualifications:
  • Bachelor's degree (Fresher)
  • Proven experience in customer service or relationship management
  • Excellent verbal communication and active listening skills
  • Strong interpersonal skills and empathy
  • Problem-solving abilities and proactive attitude
  • Time management skills and ability to handle multiple tasks efficiently

Required Skills:
The ideal candidate should possess the following skills:
  • Strong communication skills
  • Customer service skills
  • Problem-solving skills
  • Interpersonal skills
  • Time management skills

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