customer relation executive

7 days ago

Noida, Uttar Pradesh, India Kezan consulting Full time ₹ 4,00,000 - ₹ 8,00,000 per year
About Astrotalk:
Hey We are building the coolest astrology brand. We help people connect with genuine astrologers so that they can make informed decisions in life, thereby reducing mental stress. We spread positivity in the world by letting people know their full potential.
We are the world's largest astrology brand by revenue and have served more than 30 million customers across the globe. We are proud to be the first mover, the most innovator and also the trendsetter to make astrology cool, sexy and more appealing to the younger generation. Yes, 85% of our customer base is in the age group of 25-35 & are the most educated people from the metro cities.
Join us at Astrotalk for exponential growth as we are growing by 30% quarter on quarter. And we feel we have just scratched the surface of a trillion dollar industry of mental health and spirituality.
About the Role:
We are looking for a motivated and energetic professional Customer Relation Executive who will be responsible to monitor escalations, enhance efficiency, analyze metrics, handle high-priority issues, collaborate with teams, and stay up-to-date with industry trends for exceptional customer service.
Key Responsibilities:
  • Manage inbound and outbound calls, addressing customer queries and concerns professionally.
  • Build and maintain strong customer relationships, ensuring satisfaction and loyalty.
  • Implement strategies for customer retention and encourage repeat business.
  • Collaborate with the sales team to identify upsell and cross-sell opportunities.
  • Maintain accurate customer records in the CRM system.
  • Analyze feedback to suggest process improvements and optimize customer experience.
Candidate Qualifications:
  • Bachelor's degree preferred.
  • Proven experience in customer service or relationship management.
  • Excellent verbal communication and active listening skills.
  • Strong interpersonal skills and empathy.
  • Problem-solving abilities and proactive attitude.
  • Time management skills and ability to handle multiple tasks efficiently.
Required Skills:
  • Customer Service
  • Relationship Management
  • Verbal Communication
  • Interpersonal Skills
  • Problem Solving
Note: This job description is not exhaustive and may be modified as per the organization's needs.

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